What are the responsibilities and job description for the Relationship Banker position at Umpqua Bank?
The Relationship Banker helps clients achieve financial well-being through deep customer relationships and a thoughtful understanding of their needs to offer the best and most appropriate personal and business financial products and services. The Relationship Banker also provides sales and service support to the Retail Store team. They will provide product solutions through ethical business practices and act in the best interest of our clients.
Build, develop and deepen customer relationships through active market profiling, and needs-based questioning to identify deposit, credit, and investment solutions to help customers achieve their financial goals. Solutions include services and current technologies the Bank offers that are available for customer convenience. Educate customers on alternative channels that provide value, and then refer to appropriate lines of business.
Establish preset appointments, deliver quality Financial Wellness Review conversations, identify needs, make recommendations, and follow up.
Assist the customer with their financial growth through savvy advice and educating the customer on alternative channels that provide value and refer to appropriate lines of business. Develop strong partnerships with Operations Leaders, Financial Advisors, Mortgage Advisors, Small Business colleagues and other line of business partners focusing on client acquisition and deepening the relationship of current clients; effectively manage those partnerships.
Originate simple to complex consumer lending inside the Store.
Originate limited Small Business loans as well as provides cash management solutions, such as Treasury Management and Merchant Services, payroll, and ACH.
Recognize a small business with potential and make a quality referral to the proper team.
Cross-sell other bank services and refer customers to other departments as appropriate.
Demonstrate compliance with all bank regulations that apply to your position and keep up to date on regulation changes.
Maintain working knowledge of our policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other regulations that apply to your position.
