What are the responsibilities and job description for the Service and Release Engineer position at Umpqua Bank?
Description
About Us:
Umpqua Bank is headquartered in the Pacific Northwest with 5,000 employees and offers banking services to customers throughout the nation. It’s an especially exciting time to join our team as, following the recent merger with Columbia Bank, we have grown to become a leading western-based regional bank with more than $50B in assets under management and an unwavering commitment to our associates, our customers, and our communities.
We create a great place to work by offering a special brand of relationship banking and by providing a culture where associates thrive. Associates who embody our core values fit in well here and we are eager to meet candidates who demonstrate behaviors that align with Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships.
About the Role:
In this role, you will work with a team of engineers and business partners to ensure the vendor applications meet customer needs. This includes application support to not only deploy and maintain applications but to provide continued support of business from a technical perspective. Primary support will be for the ServiceNow application.
Our Benefits:
We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $77,968.80 to $124,385.04, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.
We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.
Our Commitment to Diversity:
Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [email protected].
To Staffing and Recruiting Agencies:
Our posted job opportunities are only intended for individuals seeking employment at Umpqua Bank. Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Umpqua Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.
About Us:
Umpqua Bank is headquartered in the Pacific Northwest with 5,000 employees and offers banking services to customers throughout the nation. It’s an especially exciting time to join our team as, following the recent merger with Columbia Bank, we have grown to become a leading western-based regional bank with more than $50B in assets under management and an unwavering commitment to our associates, our customers, and our communities.
We create a great place to work by offering a special brand of relationship banking and by providing a culture where associates thrive. Associates who embody our core values fit in well here and we are eager to meet candidates who demonstrate behaviors that align with Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships.
About the Role:
In this role, you will work with a team of engineers and business partners to ensure the vendor applications meet customer needs. This includes application support to not only deploy and maintain applications but to provide continued support of business from a technical perspective. Primary support will be for the ServiceNow application.
- Work with various stakeholders, including business lines and team members, to understand requirements and develop tailored solutions that meet those requirements.
- Design, configure, and customize the ServiceNow platform and 3rd party vendor integration plug-ins.
- Configure, troubleshoot, and resolve Discovery setup and issues.
- Perform custom scripting with JavaScript, HTML, Angular JS, and ServiceNow’s Glide Class.
- Develop and configure both baseline and custom applications within the ServiceNow platform, which may encompass screen tailoring, workflow administration, report setup, data imports, custom scripting, and integration with third-party software.
- Monitor the platform to ensure its stability, which includes overseeing its regular maintenance and implementing necessary architectural changes to support evolving business needs.
- Update tasks in ServiceNow and track time for project funded efforts as required.
- Coordinate with vendor and other TAG teams when elevated support as needed.
- Develop and maintain documentation on solution designs/system topologies, issue resolutions, routine, and special procedures.
- Provide level two and three support and troubleshooting when needed, which may include participation in on-call rotation for after-hours support.
- Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
- Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
- Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other regulations as applicable to this job description.
- May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
- Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words.
- Takes personal initiative and is a positive example for others to emulate.
- Embraces our vision to become “Business Bank of Choice”
- May perform other duties as assigned.
- Associate, vocational, or technical degree related to information technology or related field equivalent experience required.
- Bachelor's Degree related to information technology preferred.
- 4-7 Years of ServiceNow Application Engineering required.
- Experience configuring and integrating with the ServiceNow application.
- Ability to configure ServiceNow or 3rd party vendor integration plugins.
- Ability to configure, troubleshoot, and resolve Discovery setup and issues.
- Knowledge in authentication (ie. Active Directory, Azure, and/or OAuth).
- Knowledge in scripting languages (ie. JavaScript, HTML, Angular JS, and/or ServiceNow’s Glide Class).
- Continual learning mindset to stay updated with the latest developments in computer programming and ServiceNow platform enhancements.
- Sharp analytical and problem-solving skills with strong attention to detail.
- Work effectively with individuals and groups across the company and with vendor partners to achieve positive customers experience and timely problem resolution.
- ServiceNow Certified System Administrator (CSA) certification preferred.
- ServiceNow Certified Application Developer (CAD) certification preferred.
Our Benefits:
We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $77,968.80 to $124,385.04, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.
We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.
Our Commitment to Diversity:
Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [email protected].
To Staffing and Recruiting Agencies:
Our posted job opportunities are only intended for individuals seeking employment at Umpqua Bank. Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Umpqua Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.
Salary : $77,969 - $124,385
