What are the responsibilities and job description for the Quality Coordinator position at Umpqua Health Management LLC - HCM?
The Role:
The Quality Coordinator is a pivotal member of the Quality Department, tasked with supporting quality improvement initiatives and ensuring compliance with NCQA (National Committee for Quality Assurance) accreditation standards. This role encompasses coordinating quality-related activities, data management, and assisting in accreditation processes while also providing support for CLAS (Culturally and Linguistically Appropriate Services) and equity initiatives. The Quality Coordinator is instrumental in fostering a culture of quality and equity within the organization. The Quality Coordinator plays a vital role in supporting the Quality Department's efforts to achieve and maintain NCQA accreditation while driving quality improvement initiatives and promoting equity in healthcare delivery. This position requires a proactive and detail-oriented individual with a passion for quality, equity, and improving health outcomes for all!
Your Impact:
- Assist in preparing for NCQA accreditation surveys, ensuring adherence to accreditation standards and requirements.
- Coordinate documentation and data collection efforts to facilitate accreditation submissions.
- Collaborate with internal departments to address compliance gaps and implement corrective actions.
- Support the development and implementation of quality improvement projects aimed at enhancing member outcomes and satisfaction.
- Analyze quality performance data to identify trends, areas for improvement, and opportunities for intervention.
- Participate in quality improvement committees and workgroups to drive initiatives and monitor progress.
- Manage and maintain quality-related data systems and databases, ensuring accuracy, completeness, and security.
- Generate reports and dashboards to monitor key quality metrics, performance indicators, and outcomes.
- Conduct regular audits and validation checks to uphold data integrity and reliability.
- Conduct internal audits and reviews to assess compliance with regulatory requirements, accreditation standards, and organizational policies.
- Identify areas for improvement and collaborate with stakeholders to implement corrective actions and preventive measures.
- Assist in developing and maintaining policies, procedures, and protocols related to quality assurance and compliance.
- Collaborate with stakeholders to integrate CLAS principles into quality improvement initiatives and processes.
- Support efforts to address health disparities and promote health equity within the organization and the communities served.
- Provide guidance and training on culturally competent care and equitable service delivery to staff members.
- Perform other duties and support deliverables as assigned by the organization to help drive our Vision, fulfill our Mission, and abide by our Organization’s Values.
Your Credentials:
- Bachelor's degree in Healthcare Administration, Public Health, Nursing, or related field (Master's degree preferred).
- Minimum of 3 years of experience in healthcare quality management, quality improvement, or related field.
- Familiarity with NCQA accreditation standards and requirements.
- Strong analytical skills with proficiency in data management and analysis tools/software.
- Excellent organizational, communication, and interpersonal skills.
- Ability to work independently, prioritize tasks, and meet deadlines.
- Experience in project management and quality improvement methodologies preferred.
- Knowledge of CLAS principles and commitment to health equity initiatives.
- Certification in Healthcare Quality (e.g., CPHQ) is advantageous.
