What are the responsibilities and job description for the Provider Relations Coordinator position at Umpqua Health Management LLC?
Monday-Friday, 8 AM - 5 PM PST schedule
REMOTE, WILL REQUIRE OCCASIONAL VISITS TO OFFICE IN ROSEBURG, OR.
Why Join Us? As a Provider Relations Coordinator, you will serve as the vital link between Umpqua Health and our healthcare providers, driving excellence in service and care. This role is perfect for someone with grit, passion for service work, and a commitment to providing quality care for our members. You’ll thrive in a diverse, collaborative culture that values outgoing personalities and a dedication to continuous improvement.
Your Impact
- Elevate Provider Excellence: Create, implement, and deliver training programs tailored to empower providers with the tools and knowledge to deliver high-quality care.
- Address Provider Feedback: Capture, analyze, and resolve provider complaints effectively to enhance service delivery.
- Surveys & Insights: Design, distribute, and evaluate surveys to gain actionable insights into provider needs and improvement opportunities
- Regulatory & Performance Alignment: Liaise with regulatory bodies (e.g., OHA, EQRO) and ensure provider compliance with industry standards while tracking and improving key performance metrics.
- Build Relationships: Be the trusted, outgoing point of contact for healthcare providers, fostering strong partnerships through exceptional communication and support.
- Strategic Improvements: Gather provider feedback and advocate for process enhancements that improve training, support services, and overall provider experience.
- Perform other duties as assigned by management to help drive our Vision, fulfill our Mission, and abide by our Organization’s Values.
Skills & Expertise
- Bachelor's degree in Healthcare Administration, Business Administration, or equivalent work experience.
- Experience with insurance plans; life, auto, or medical.
- Strong analytical abilities to evaluate data and drive evidence-based decisions.
- Ability to address provider complaints and identify improvement areas.
- Grit and enthusiasm, with a knack for delivering exceptional service in fast-paced environments.
- Experience:
- Minimum 3 years in provider relations, healthcare administration, or related fields (not an entry-level role).
- Project management or operations understanding is a plus.
Compensation: $55,000-$65,000 (rate based on experience, education, and location).
Comprehensive Benefits
- Medical, Dental & Vision Plans.
- Health & Flexible Spending Accounts.
- PTO Paid Holidays.
- 401K & Paid Family Leave.
- Employee Assistance Programs
- Short & Long Term Disability Insurance.
Salary : $55,000 - $65,000
