What are the responsibilities and job description for the Patient Navigator position at Umpqua Health Newton Creek?
The Role :
The PatientNavigator plays a critical role in helping patients access healthcareservices, navigate available resources, and overcome barriers to care. Thisposition provides direct support both within the clinic and out in thecommunity, delivering essential services to patients where they arewhether athome, in hospitals, or in community-based settings.
Bycoordinating care, advocating for patient needs, and facilitating access tosocial and healthcare services, the Patient Navigator improves health outcomes,promotes wellness, and reduces healthcare disparities. The ideal candidate is askilled communicator, trained in Motivational Interviewing, and well-versed incommunity resources.
The PatientNavigator must be eligible for and successfully complete the CertifiedCommunity Health Worker (CHW) certification within a designated time frame.
Your Impact :
- Actively engage in the community, meeting patients wherethey are to provide services, conduct assessments, and offer support in homes,hospitals, shelters, and other community-based settings.
- Guide patients through the healthcare system, helping themunderstand and access available medical and social support services.
- Assist patients with overcoming barriers related tohealthcare access, financial hardship, social determinants of health, andsystem navigation.
- Work collaboratively with Case Management services, medicalproviders, social workers, and other support teams to address patient needs.
- Conduct community outreach, participate in events, andrepresent Umpqua Health at local initiatives that support patient wellness andresource accessibility.
- Make follow-up calls and home / community visits to ensurecontinued patient engagement and adherence to care plans.
- Document all patient interactions, care coordinationefforts, and referrals using electronic health records (EHR) and standardizedcare coordination tools.
- Act as a liaison between patients, providers, and communityorganizations, ensuring seamless coordination of care and services.
- Advocate for patients by ensuring timely access to criticalhealthcare and social services and assist in securing necessary approvals forcare.
- Educate patients and their families on managing chronicconditions, medication adherence, and lifestyle modifications.
- Coordinate urgent follow-up visits for recently dischargedhospital or skilled nursing facility patients to ensure continuity of care.
- Arrange transportation, interpreters, and other patientsupport services to eliminate access barriers.
- Collect and respond to EHR patient surveys, incorporatingpatient feedback into care coordination efforts.
- Manage clinic complaints and grievances, ensuring concernsare properly documented and routed to the appropriate department.
- Assist with patient discharges from the clinic, Suboxoneprogram, and mental health services as needed.
- Comply with all internal policies, Code of Conduct, andregulatory requirements to maintain ethical and professional standards.
- Perform other duties and support deliverables as assignedby the organization to help drive our Vision, fulfill our Mission, and abide byour Organizations Values.
Your Credentials :
