Patient Services Representative

The Role :

The primary role of the Patient Services Representative is to greet patients, book appointments, schedule walk-in appointments, answer incoming calls, return calls, manage the fax machine, docuscan , verify insurance coverage information and collect payments while providing excellent customer service to the primary care, urgent care and behavioral health patients of Umpqua Health Newton Creek.

Your Impact :

• Greet patients warmly upon arrival, assist with check-in / check-out processes, and ensure patient information is accurately recorded.
• Coordinate appointments, manage calendars, and send reminders to patients about upcoming appointments.
• Verify patient insurance coverage and assist with pre-authorizations and referrals as needed.
• Collect co-pays and provide billing information to patients, ensuring accuracy and clarity in all transactions.
• Answer incoming calls, respond to patient inquiries, and relay messages between patients and healthcare providers.
• Maintain accurate and up-to-date patient records, ensuring confidentiality and compliance with HIPAA regulations.
• Assist patients with understanding their treatment plans, address concerns, and provide information on clinic services and procedures.
• Work closely with medical staff, providers, and administrative teams to ensure seamless patient care and efficient clinic operations.
• Manage and update patient scheduling software to ensure optimal clinic flow and resource utilization .
• Assist in the preparation and distribution of patient education materials and resources.
• Participate in continuous improvement initiatives to enhance patient satisfaction and clinic efficiency.
• Provide support during clinic events or health fairs, including setup, registration, and patient assistance .
• Perform other duties as assigned by management to help drive our Vision, fulfill our Mission, and abide by our Organization's Values.

Your Credentials :