What are the responsibilities and job description for the Patient Services Representative position at Umpqua Health Newton Creek?
The Role:
The primary role of the Patient Services Representative is to greet patients, book appointments, schedule walk-in appointments, answer incoming calls, return calls, manage the fax machine, docuscan, verify insurance coverage information and collect payments while providing excellent customer service to the primary care, urgent care and behavioral health patients of Umpqua Health Newton Creek.
Your Impact:
- Greet patients warmly upon arrival, assist with check-in/check-out processes, and ensure patient information is accurately recorded.
- Coordinate appointments, manage calendars, and send reminders to patients about upcoming appointments.
- Verify patient insurance coverage and assist with pre-authorizations and referrals as needed.
- Collect co-pays and provide billing information to patients, ensuring accuracy and clarity in all transactions.
- Answer incoming calls, respond to patient inquiries, and relay messages between patients and healthcare providers.
- Maintain accurate and up-to-date patient records, ensuring confidentiality and compliance with HIPAA regulations.
- Assist patients with understanding their treatment plans, address concerns, and provide information on clinic services and procedures.
- Work closely with medical staff, providers, and administrative teams to ensure seamless patient care and efficient clinic operations.
- Manage and update patient scheduling software to ensure optimal clinic flow and resource utilization.
- Assist in the preparation and distribution of patient education materials and resources.
- Participate in continuous improvement initiatives to enhance patient satisfaction and clinic efficiency.
- Provide support during clinic events or health fairs, including setup, registration, and patient assistance.
- Perform other duties as assigned by management to help drive our Vision, fulfill our Mission, and abide by our Organization's Values.
Your Credentials:
- High school diploma or equivalent required; associate degree in healthcare administration or a related field is a plus.
- Minimum of 1-2 years of experience in a healthcare setting, preferably in a front desk or patient services role.
- Strong interpersonal and communication skills, with a focus on customer service.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- ?Proficiency in using electronic health record (EHR) systems, Microsoft Office, and other office management tools. Knowledge of medical terminology, billing practices, and insurance processes.
- Detail-oriented with excellent organizational skills.
- Bilingual abilities are a plus, especially in Spanish.