What are the responsibilities and job description for the Customer Service Representative/Manager UMV position at UMV East?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our clients, ensuring their needs are met efficiently and effectively. This role requires strong communication skills, a customer-centric attitude, and the ability to work collaboratively within a team environment. Experience in a DMV or UMV.
Duties
- Respond promptly to customer inquiries via phone, email, or chat, providing accurate information and support.
- Knowledge in assisting people with obtaining ID, titles,tags ect..
- Assist clients and troubleshooting issues.
- Maintain detailed records of customer interactions and transactions in our computerized system.
- Collaborate with sales teams to ensure customer satisfaction and resolve any issues that may arise.
- Provide feedback on customer concerns to improve service.
- Stay updated on product knowledge and company policies to provide informed support.
- Participate in training sessions to enhance skills in client services and customer support.
Experience
- Previous experience in a customer service role is preferred.
- Proficiency in English is required; multilingual abilities are a plus.
- Previous experience in UMV or DMV
- Demonstrated ability to work collaboratively within a team environment while managing individual responsibilities.
- Willing to learn all skills and programs as a team
- Able to work independently and as a team
- Excellent problem-solving skills and a commitment to delivering outstanding client services.
If you are passionate about helping others and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity as a Customer Service Representative.
Job Types: Full-time, Part-time
Pay: $21.00 - $22.00 per hour
Expected hours: 40 per week
Shift:
- Day shift
- Morning shift
Ability to Commute:
- Anchorage, AK 99508 (Preferred)
Ability to Relocate:
- Anchorage, AK 99508: Relocate before starting work (Preferred)
Work Location: In person
Salary : $21 - $22