Customer Service Representative I, II, or III

UMV - Customer Service Representative I, II or III

Do you have a passion for delivering exceptional in-person customer service and possess a keen attention to detail? Are you comfortable engaging with clients, reviewing documents, accurately updating computer databases and handling monetary transactions? A strong candidate will have prior experience in DMV processing, as a teller, in loan origination, or providing administrative support at a car dealership.

Join UMV, where you will have the opportunity to help eliminate long DMV lines and provide outstanding service to your community.

What You Will Be Doing:

• Providing quick and accurate DMV services
• Updating computer databases and issuing credentials
• Offering additional services to enhance customer experiences
• Be part of a supportive team of agents and managers

No two days are the same and each day will bring new experiences and opportunities to make a difference for our clients and your coworkers.

With our “FIERCE” values, we aim to provide the most exceptional, upbeat, and empathetic customer service to Alaskans so they can enjoy their lives in this beautiful state we call home.

• Find the Yes - Challenge accepted! - Willing to take on difficult projects, deadlines and tasks. Always go one step further for the clients.
• Innovative - Creative Solutions - Find, design and create new pathways to success. Embrace new opportunities to provide additional services or business lines.
• Empath - We Care - About our employees - About our clients - About our Community - And about the challenges they all face.
• Respect - Extend Grace -Honor yourself and others with a humble and appreciative demeanor.
• Consistency - Right Way Always - The achievement of a level of performance that does not vary greatly in quality over time.
• Excellence - Strive for Perfection - Everything we do is with maximum effort and quality, including opportunities for improvement.

Minimum Qualifications & Physical Requirements:

• At least 18 years of age
• Valid Alaska driver's license or ID
• Able to type 40 WPM and use 10-key for data entry
• Capable of standing for long periods and lifting 50 lbs. regularly
• High school diploma or equivalent

Hours:

• Full-time (40-hour week) with potential for overtime
• Office hours: Monday-Saturday, 8:30 AM - 6:00 PM
• Shifts: 8 hours plus a lunch break

Compensation:

• Customer Service Agent I - $41,600 - $52,478 per year
• Customer Service Agent II - $43,680 - $54,995 per year
• Customer Service Agent III - $45,760 - $58,157 per year
• Audit accuracy bonuses, incentive bonuses, commission on additional services
• Potential performance bonuses twice per year

Customer Service Agent I - Minimum of 2 year of employment experience that includes use of computers and computer databases, working directly with clients or customers and using a point of sale system. Examples include, bank teller, loan officer, car dealership administrative support etc.

Customer Service Agent II – In addition to CSA I requirements, minimum of 6 months experience efficiently and accurately processing DMV related transactions to include vehicle registrations, titles, IDs and driver’s licenses. Experience could have been gained through work at an Alaska DMV or Alaska DMV business partner.

Customer Service Agent III – In addition to CSA I and II requirements, minimum 6 months experience accurately processing and issuing Commercial Drivers Licenses, completing business bank deposits, opening and closing a business and assisting with training other employees. Experience could have been gained through work at an Alaska DMV or Alaska DMV business partner.

Starting base pay will be determined on candidate’s experience, qualifications and state wage requirements and will fall within the ranges listed above. New hire base pay generally falls within the minimum to midpoint of the listed range.

Benefits:

• Paid Time Off
• Paid Holidays
• Healthcare Stipend
• 401K with 4% match
• Equity ownership with potential dividend payments

Career and Development Opportunities:

• Promotion opportunities based on experience and performance
• Additional training and classes for professional growth

To apply, submit a cover letter, resume, and two professional references. Join UMV and be part of a team that values exceptional service, teamwork, and a positive work environment!

We exist for one reason and one reason only. To save our clients time. We believe their time has value, and far more value than our small convenience fee. We strive to get our clients in and out in less than five minutes. Sometimes it takes a few extra, if they have multiple things to do, but for tags, titles, registrations, renewals and most common State of Alaska DMV forms, we are the very embodiment of fast, quality customer service.

Pay: $41600 - $58000 / year

Pay:

• Commission pay
• Bonus pay
• Other

Benefits:

• Paid time off
• 401(k) matching
• Referral program
• Paid training
• Other

Job Type: fulltime

Schedule:

• 8 hour shift
• Weekend availability
• Day shift
• Overtime

Education: High school degree

Work location: On-site