What are the responsibilities and job description for the Student Records Specialist (IN DENVER!) position at Unavailable?

Overview

JOB SUMMARY

CSU Glocal is seeking a Student Records Specialist who supports the University mission by ensuring that all student records are accurate, updated, filed, and safeguarded in accordance with the Family Educational Rights and Privacy Act (FERPA) and Higher Learning Commision guidelines. The Student Records Specialist is responsible for making updates to student’s degree plans and academic record to ensure accuracy, evaluates students for eligibility for degree conferral, processing University withdrawal and enrollment verifications and provides customer service support to students through email and phone calls. The Student Records Specialist will also process official transcript requests submitted to the Registrar’s office. This individual must possess the ability to thrive in an extremely dynamic work environment while consistently applying critical thinking and professional judgment while serving a diverse population. This position will report directly to the Associate Registrar.

T his position is located at the downtown Denver, CO office three days per week with the potential to work two days remotely
and will report directly to the Student Records Supervisor.

OUR MISSION & VALUES

Colorado State University Global is committed to advancing student academic and professional success in a global society, by providing access to dynamic education characterized by excellence, innovative delivery technologies, industry relevance, and strong stakeholder engagement. We continue to thrive and drive our mission forward because we are :

Growth-Minded : We continually learn, seek opportunities for growth, and believe we can do better with effort and persistence.

Dedicated : We provide exceptional service and support to our stakeholders to drive the mission of the university.

Tenacious : We are accountable for getting the job done right, acting thoughtfully and taking responsibility for our commitments and actions, and we thrive on achieving results.

Agile : We are flexible in our thinking, focus on solutions, innovative problem-solving, and overcoming obstacles.

Engaged : We collaborate, communicate, and motivate one another to achieve excellence.

Champions of Integrity : We act ethically, honestly, and respectfully to be trustworthy and reliable towards all stakeholders.

Responsibilities

ESSENTIAL DUTIES & RESPONSIBILITIES

Responsible for ensuring that student mail received at CSU Global’s Office location is opened, scanned, and either delivered to the appropriate departments for processing via email, or provided to the Students Records Supervisor, AVP of Student Achievement, or Provost to facilitate processing for unfamiliar student mail items.

Process all incoming documents to the Registrar’s Office and ensure that the student’s record or request is processed accurately within 95% accuracy and within 24-72 hours. Documents include but are not limited to name changes, registration track changes, course withdrawals, University withdrawals, graduation applications, transcript requests, grade changes, incomplete contracts, enrollment verification, degree verification letters, etc.)

Process student records changes such as status changes, attendance withdrawals, academic standing statuses (provisional and SAP)

Make updates to student degree audits which include program changes, addition of or changes to specializations, and posting additional credit to a student’s degree plan

Complete degree audits to notify students of final degree requirements

Respond to phone calls and emails within 24 hours

Meet with federal investigators and process requests on campus

Assist in processing incoming documents while on campus

Other duties as assigned

SUPERVISORY RESPONSIBILITIES

None

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

Proficient ability to interpret and apply policy and processes consistently and accurately, including all aspects of FERPA

Highly effective communication and de-escalation skills, both verbal and written

Demonstrated ability to multitask and prioritize, under a highly dynamic work environment

Detail & Process Oriented

Carries out duties in compliance with all state and federal regulations and guidelines

Organizing, Planning, and Prioritizing Work

Time Management

Complex Problem Solving

Judgment and Decision Making

Deductive Reasoning

Database user interface – Comfortability using technology and is adaptable to quickly learning new software.

Reading Comprehension

Written & Oral Communication

Active Listening

Critical Thinking

Qualifications

QUALIFICATIONS : EDUCATION & EXPERIENCE

Bachelor’s degree from a regionally accredited university

At least two (2) years of experience in higher education

One (1) year of experience working in a Registrar’s Office

Experience evaluating and updated student degree plans preferred

Knowledge of CampusNexus Student preferred.

Additional Information

TRAVEL REQUIREMENTS

Travel to CSU Global office in downtown Denver three (3) days per week (schedule will be determined based on department needs).

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to stand, walk, use hands to touch, handle or feel, and talk or hear.

The employee is occasionally required to sit, reach with hands and arms.

Ability to spend long durations of the workday in front of a computer monitor.

Specific vision abilities required by this job include close vision and ability to adjust focus.

The employee must occasionally lift and / or move up to 15 pounds.

TOTAL COMPENSATION

CSU Global offers employer contributions to medical, dental, group life, AD&D coverage, Wellness benefit and training & development opportunities. Additional employee-paid benefits are available for vision, FSA / HSA, voluntary life, and voluntary AD&D coverage, critical illness and accident insurance. CSU Global also offers a 401a retirement account with a generous employer match, 100% tuition assistance for CSU Global programs (Bachelor’s and Master’s degrees), paid sick time, paid vacation time, and 10 holidays per year. CSU Global employees are state employees and have access to the Colorado State Employee Assistance Program (C-SEAP) resources. Discounted pet insurance is also available.

Salary : $45,000 - $47,000 annnually

ADDITIONAL INFORMATION

Colorado State University System is an equal opportunity / affirmative action employer and complies with all Federal and Colorado State laws, regulations, and executive orders regarding affirmative action requirements. In order to assist Colorado State University System in meeting its affirmative action responsibilities, ethnic minorities, women, and other protected class members are encouraged to apply and to also identify themselves.

Deadline to apply : Friday, February 7, 2025, 5 : 00 pm MST.

Salary : $45,000 - $47,000

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