Care Coordinator Austin/Travis County

Job Description

Job Description

Salary : Salary (55-60K) Benefits

At Unbound Now, it has always been our aim to fight for the protection of the vulnerable, identify the exploited, and advocate for survivors of human trafficking on their path to restoration. We are motivated by our faith in Jesus and work each day as people who are hope driven, service oriented, and excellence focused. To learn more about our values, please read our Statement of Faith

Job Title : Care Coordinator (Travis County)

Job Status : Full time, exempt, grant-funded

Job Location : Hybrid

Job Summary : Unbound Now, with the endorsement of regional advisory councils and the financial support and direction of the Office of the Governors Child Sex Trafficking Team, is committed to implementing the Texas Model for Care Coordination for Commercially Sexually Exploited Youth (CSEY). Care coordination facilitated by Unbound Now will be consensus-driven, collaborative, and driven to identify and recover CSEY and to facilitate tailored, accessible, trauma-informed, and holistic resources through a coordinated network of providers. The goal is for every identified youth survivor of sex trafficking to have access to non-punitive, responsive, high-quality, community-based services that meet their unique short-term and longer-term needs. Care coordination includes awareness, education, creativity, collaboration, continuous learning, and capacity-building to identify and recover CSEY youth. Care coordination teams build trust, transparency, and solutions with each other to mitigate duplication of work and so that local and statewide partners are bridges instead of barriers to services for youth and their families.

The primary functions of the CSEY Care Coordinator are to implement Unbound Nows care coordination program as described above, facilitating regional consensus-building and protocol development and compliance with Unbound Now policies and procedures and the expectations of the Texas Office of the Governors Child Sex Trafficking Team. Responsibilities include sharing remote 24 / 7 crisis response with one other regional care coordinator; completing CSE-ITs as needed; securing and retaining release of information and consent for care coordination services; facilitating rapid response meetings, service staffing meetings, and family engagement meetings; developing and maintaining strong relationships with regional partners; ensuring timely and accurate documentation; supporting promotion and hosting of awareness events and education / training events by the care coordination team; conducting case analyses; conducting data evaluation sessions; and scheduling advisory council meetings.

Compensation : Annual salary

Benefits : Unbound Now offers a generous benefits package including health insurance for employee and family with premiums covered by employer; employer-paid life insurance for employee; and the option to participate in Unbound Now's retirement plan (with 3% salary match after 90 days with a 1-year vesting period). Dental and Vision are available at employee expense.

Availability : Generally, Monday through Friday 8 : 30-5 : 30. Will share 24 / 7 on-call with one other regional care coordinator on weekends, evenings, and holidays. Anticipated 45-50 hour work week. Some travel is possible.

Working Conditions : Work performed primarily remotely with some expectation and flexibility of work in normal office environments as required. Job requires the ability to respond remotely during the night, as well as attention to detail and the ability to document in an electronic case management system.

Job Responsibilities :

• Build consensus among regional partner agencies to establish protocols
• Implement Unbound Nows care coordination program regionally in accordance with the Texas Office of the Governor Child Sex Trafficking Teams expectations as set forth in The Texas Model for Care Coordination Grant Program, FY2024-25 funding announcement and any subsequent direction provided by the CSTT
• Share 24 / 7 remote care coordination line with Lead Care Coordinator
• Complete CSE-ITs as needed
• Secure and retain release of information and consent for care coordination services
• Encourage engagement of CSEY advocacy services
• Facilitate rapid response meetings, service staffing meetings, and family engagement meetings
• Schedule and facilitate regular meetings of advisory councils in service region
• Take care not to release confidential information without parent / guardian consent
• Support regional care coordination team in promoting and hosting awareness events and education / training events
• Facilitate case analyses by regional care coordination team
• Facilitate data evaluation sessions by regional care coordination team
• Maintain a strong line of communication with the Care Coordination Program Director regarding any issues that develop
• Attend weekly meetings with co CSEY Care Coordinator and Care Coordination Program Director to review progress and upcoming objectives of the Care Coordination Team
• Attend weekly group supervision meetings with Care Coordination Program Director to review program progress and upcoming objectives
• Participate in regular gatherings of all Unbound Now care coordination staff to ensure consistency in service delivery and adherence to policies and protocol
• Be prepared to share about Unbound Nows care coordination services as needed
• Document all incoming referrals, intakes, meetings, service plans, outgoing referrals, and communications in a timely manner in Unbound Nows electronic case management system (generally same day)
• Develop and maintain good working relationships with essential regional partners, including but not limited to the childrens advocacy center, CASA, CSEY advocacy agency(ies), DFPS, community based care provider, medical providers, juvenile probation department, law enforcement, and the district attorneys office
• Facilitate partner commitment, consistency, and accountability
• Seek and review feedback from regional partners
• Respond appropriately to allegations of abuse, including youth-to-youth sexual activity, taking allegations seriously, following mandatory reporting requirements, and reporting to the Care Coordination Program Director immediately
• Submit expense documentation properly and within required time frames per company expense policy and follow all Ramp Monthly Closeout Instructions and Process
• Submit travel reimbursements daily adhering to all travel guidelines
• Submit timesheet hours / grant allocations daily adhering to grant guidelines (if applicable)
• Complete all Unbound Now required training in a timely manner
• There will be two CSEY Care Coordinators in Travis County that will be trained on all foregoing job responsibilities. Should an application move forward with the hiring process, an addendum that outlines the anticipated breakdown of those duties in a more granular way will be shared. The addendum is a starting place and will be revisited and readjusted, as needed, on a quarterly basis, to accommodate flexibility as the care coordination program grows.

Desired Outcomes :

Experience and Education :

Job Requirements :

Working Relationships :

Supervisor : Care Coordination Program Director

Works with : Regional partner agencies