Care Coordinator (Galveston County)

At Unbound Now, it has always been our aim to fight for the protection of the vulnerable, identify the exploited, and advocate for survivors of human trafficking on their path to restoration. We are motivated by our faith in Jesus and work each day as people who are hope driven, service oriented, and excellence focused. To learn more about our values, please read our Statement of Faith

Job Title: Care Coordinator (Galveston County)

Job Status: Full time, exempt, grant-funded

Job Location: Hybrid

Job Summary: Unbound Now, with the endorsement of regional advisory councils and the financial support and direction of the Office of the Governor’s Child Sex Trafficking Team, is committed to implementing the Texas Model for Care Coordination for Commercially Sexually Exploited Youth (CSEY). Care coordination facilitated by Unbound Now will be consensus-driven, collaborative, and driven to identify and recover CSEY and to facilitate tailored, accessible, trauma-informed, and holistic resources through a coordinated network of providers. The goal is for every identified youth survivor of sex trafficking to have access to non-punitive, responsive, high-quality, community-based services that meet their unique short-term and longer-term needs. Care coordination includes awareness, education, creativity, collaboration, continuous learning, and capacity-building to identify and recover CSEY youth. Care coordination teams build trust, transparency, and solutions with each other to mitigate duplication of work and so that local and statewide partners are bridges instead of barriers to services for youth and their families.  

The primary functions of the CSEY Care Coordinator are to implement Unbound Now’s care coordination program as described above, facilitating regional consensus-building and protocol development and compliance with Unbound Now policies and procedures and the expectations of the Texas Office of the Governor’s Child Sex Trafficking Team. Responsibilities include sharing remote 24/7 crisis response with one other regional care coordinator; completing CSE-ITs as needed; securing and retaining release of information and consent for care coordination services; facilitating rapid response meetings, service staffing meetings, and family engagement meetings; developing and maintaining strong relationships with regional partners; ensuring timely and accurate documentation; supporting promotion and hosting of awareness events and education/training events by the care coordination team; conducting case analyses; conducting data evaluation sessions; and scheduling advisory council meetings.

Compensation: Annual salary

Benefits: Unbound Now offers a generous benefits package including health insurance for employee and family with premiums covered by employer; employer-paid life insurance for employee; and the option to participate in Unbound Now's retirement plan (with 3% salary match after 90 days with a 1-year vesting period). Dental and Vision are available at employee expense.

Availability: Generally, Monday through Friday 8:30-5:30. Will share 24/7 on-call with one other regional care coordinator on weekends, evenings, and holidays. Anticipated 45-50 hour work week. Some travel is possible.

Working Conditions: Work performed primarily remotely with some expectation and flexibility of work in normal office environments as required.  Job requires the ability to respond remotely during the night, as well as attention to detail and the ability to document in an electronic case management system.

Job Responsibilities: 

• Build consensus among regional partner agencies to establish protocols
• Implement Unbound Now’s care coordination program regionally in accordance with the Texas Office of the Governor Child Sex Trafficking Team’s expectations as set forth in The Texas Model for Care Coordination Grant Program, FY2024-25 funding announcement and any subsequent direction provided by the CSTT
• Share 24/7 remote care coordination line with co Care Coordinator
• Complete CSE-ITs as needed
• Secure and retain release of information and consent for care coordination services
• Encourage engagement of CSEY advocacy services
• Facilitate rapid response meetings, service staffing meetings, and family engagement meetings
• Schedule and facilitate regular meetings of advisory councils in service region
• Take care not to release confidential information without parent/guardian consent
• Support regional care coordination team in promoting and hosting awareness events and education/training events
• Facilitate case analyses by regional care coordination team
• Facilitate data evaluation sessions by regional care coordination team
• Maintain a strong line of communication with the Care Coordination Program Director regarding any issues that develop
• Attend weekly meetings with co CSEY Care Coordinator and Care Coordination Program Director to review progress and upcoming objectives of the Care Coordination Team 
• Attend weekly group supervision meetings with Care Coordination Program Director to review program progress and upcoming objectives
• Participate in regular gatherings of all Unbound Now care coordination staff to ensure consistency in service delivery and adherence to policies and protocol
• Be prepared to share about Unbound Now’s care coordination services as needed
• Document all incoming referrals, intakes, meetings, service plans, outgoing referrals, and communications in a timely manner in Unbound Now’s electronic case management system (generally same day)
• Develop and maintain good working relationships with essential regional partners, including but not limited to the children’s advocacy center, CASA, CSEY advocacy agency(ies), DFPS, community based care provider, medical providers, juvenile probation department, law enforcement, and the district attorney’s office
• Facilitate partner commitment, consistency, and accountability
• Seek and review feedback from regional partners
• Manage community relations and nurture and develop advisory council partner relations 
• Host education/training events (8 in 18 month period) 
• Promote education/training events (2 in 18 month period)
• Co - Host advisory council meetings (6 in 18 month period) 
• Conduct data evaluation sessions with advisory council (6 in 18 month period) 
• Attend weekly meetings with Care Coordinator Program Director to provide updates and collaborative discussion of care coordination efforts
• Respond appropriately to allegations of abuse, including youth-to-youth sexual activity, taking allegations seriously, following mandatory reporting requirements, and reporting to the Care Coordination Program Director immediately
• Complete all Unbound Now required training in a timely manner
• Submit expense documentation properly and within required time frames per company expense policy and follow all Ramp Monthly Closeout Instructions and Process
• Submit travel reimbursements daily adhering to all travel guidelines
• Submit timesheet hours/grant allocations daily adhering to grant guidelines (if applicable)

This position description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. The scope of the position may change as necessitated by organizational demands.

Desired Outcomes:

• Youth and their families in the service region consistently served with professionalism and compassion
• Compliance with CSTT expectations for care coordination upheld in the service regions
• Excellent working relationships with regional partners
• Documentation uploaded and data entered into case management software accurately and in a timely manner for programmatic reporting
• Community and regional partner agencies understand Unbound Now’s care coordination services, with strong public presentations and written materials available as needed

Experience and Education:

• Bachelor’s degree in social work or related field  
• Experience working with youth who have experienced commercial sexual exploitation
• Experience working collaboratively with regional partner agencies
• Proficient in  facilitating awareness presentations and trainings
• Excellent verbal and written communication skills to articulate complex ideas clearly, especially in challenging and complex environments
• Demonstrated history of achieving positive outcomes through effective group facilitation and stakeholder engagement in previous roles or projects 
• Ability to empathize with stakeholders’ perspectives, navigate sensitive issues diplomatically, and build trust to facilitate open dialogue and consensus-building process
• Experience with documentation in a cloud-based case management software
• Experience facilitating protocol development
• Trained and experienced in trauma-informed care

Job Requirements:

• Mature Christian faith, as evidenced by participation in a local Christian church
• Three references, (supervisor, professional, personal)
• Agree to and pass all required criminal background checks, including DFPS criminal history check and abuse and neglect registry check
• Pass employment eligibility verification
• Fulfill Unbound Now’s training requirements
• Ability to build and maintain consensus
• Excellent organizational and administrative abilities
• Excellent communication and interpersonal skills
• Strong public presentation skills, in person and online
• Culturally competent
• Ability and willingness to maintain confidentiality of sensitive information
• Ability to problem solve and think creatively as needed 
• Ability to work both in highly structured and unstructured settings 
• Abide by Unbound Now policies at all times
• Willingness to travel regionally as needed using personal vehicle, reliable vehicle, valid driver’s license, and car insurance

Working Relationships:

Supervisor: Care Coordination Program Director

Works with: Regional partner agencies