Client Services Facilitator

At Unbound Now, it has always been our aim to fight for the protection of the vulnerable, identify the exploited, and advocate for survivors of human trafficking on their path to restoration. We are motivated by our faith in Jesus and work each day as people who are hope driven, service oriented, and excellence focused. To learn more about our values, please read our Statement of Faith. 

Job Title: Client Services Facilitator Job Description

Job Status: Full-time, Non-exempt, Grant-funded (1 year, but plan to apply for continuance)

Job Location: The Underground Drop-In Center

Job Summary: The primary function of the Client Services Facilitator is to: welcome youth and service partners to the drop-in center; meet immediate needs of youth and establish trust-based relationships; be attentive in caring for the safety of clients; provide case management to connect the youth with interim and long term care; provide services in a professional manner; complete client intake, assessment, and other documentation in a timely manner; and promptly comply with reporting obligations.

Schedule/Availability: Anticipated 40-hour work week at the drop-in center; night, weekend, and holiday shifts required in order for the center to be accessible to youth 24/7

Working conditions: Work performed in a drop-in center environment.

Compensation: Annual salary

Benefits:  Unbound Now offers a generous benefits package including health insurance for employee and family with premiums covered by employer; employer-paid life insurance for employee; and the option to participate in Unbound Now's retirement plan (with 3% salary match after 90 days with a 1-year vesting period). Dental and Vision are available at employee expense.

Job Responsibilities:

• Welcome youth and service partners to the drop-in center during assigned shifts. Arriving on time for all assigned shifts is essential.
• Complete all onboarding and annual training requirements in a timely manner
• Pass the course required to obtain a Fort Worth food handler’s license
• Follow established entry protocol for all youth accessing the drop-in center. Complete intake form and assessments as appropriate.
• Meet immediate physical needs of clients - clothes, food, toiletries, etc.
• Document each intake and all services/referrals provided before your shift ends
• Ensure a smooth hand-off to the incoming staff at end of shift
• Request youth accessing the drop-in center to complete a client survey following protocol established by the Governor’s Child Sex Trafficking Team
• Maintain excellent relationships with all partner agencies
• Maintain facility cleanliness and sanitation, including running laundry, keeping the kitchen and bathrooms clean, etc. Janitorial services will be provided, but staff must ensure that the center is clean and tidy at all times.
• Sort and put away donated items
• Follow health precaution protocol and sanitation requirements - including Covid-related social distancing, masks, use of sanitizer/cleaner, etc.
• Alert drop-in center Director when challenging situations arise
• Recognize red flag behavior (as described in Unbound Now’s Abuse Prevention and Response Policy) and report to the drop-in center Director 
• Convey a service-oriented approach to clients and partner agencies. Communicate an eagerness to be helpful with all stakeholders. Collaborate with coworkers or other service providers to maximize client care. 
• Provide trauma-informed care
• Help provide proper care for an emotional support dog
• Help supervise and train drop-in center volunteers and interns in coordination with the drop-in center Director and Program Manager

Working Relationships:

Supervisor: Underground Director

Works with: Other Underground staff, Unbound Now North Texas team (particularly the advocacy team), One Safe Place and partner agency staff

Supervises: (in coordination with the Underground Director) Interns and volunteers

Experience and Education:

• Training and experience in survivor-centered, trauma-informed services preferred
• Degree in social work, child development, or psychology, and/or experience in social work case management and documentation preferred
• Preference given if trained in use of motivational interviewing, stages of change model, and TBRI
• Experience working with victims of human trafficking, victims of child abuse and neglect, or persons experiencing homelessness and/or substance dependence or experience in related field preferred
• Experience handling crisis situations
• Trained in stages of change model and use of motivational interviewing

Job Requirements:

• Mature Christian faith, as evidenced by participation in a local Christian church
• Three references, (supervisor, professional, personal)
• Complete Unbound Now’s Foundations training
• Fulfill Unbound Now’s annual and ongoing training requirements for abuse prevention
• Agree to and pass all required criminal background checks, including DFPS criminal history check and abuse and neglect registry check
• Pass employment eligibility verification
• High level of emotional maturity and responsibility
• Strong work ethic - consistent and reliable
• Commitment to excellence and professionalism in services provided
• Excellent relational, communication, and interpersonal skills
• Excellent organizational and administrative abilities
• Ability to multitask
• Possess basic computer skills
• Ability to handle crisis situations 
• Ability and willingness to maintain confidentiality of sensitive information
• Ability to build trust and good working relationships with others
• Appreciation of need for cultural competency
• Participate in ongoing trainings
• Abide by all Unbound Now's policies and procedures, including Unbound Now’s Abuse Prevention and Response Policy

Physical Requirements

• Requires ability to work and stay awake overnight
• Requires ability to work 13 hours shifts 
• Required to stand for extended periods
• Regularly required to stoop, kneel, bend, crouch and lift up to 30 pounds 
• Close visual attention and prolonged mental concentration
• Required to walk and sit; talk and hear, both in person and by telephone; use hands to finger, handle or feel objects and keyboards; reach with hands and arms. 
• Work duties may on rare occasion be performed in an environment requiring exposure to odors, bodily fluids, and noise