Seeking Fully Remote Remote Client Support Representative

We are a mission-driven company dedicated to empowering families across the United States who cannot afford traditional legal services. We promote the awareness of unbundled legal services, offering affordable solutions that eliminate the need for costly upfront retainers.

Our efforts aim to create a community where families can find the legal assistance they require. Together, we are transforming the way legal services are delivered and ensuring that everyone has the opportunity to seek justice.

We seek a full-time Remote Client Support Representative to play a vital role in connecting clients with attorneys and essential legal aid/community resources. In this position, developing a comprehensive network of legal resources and fostering meaningful partnerships with legal aid organizations and community-based services will be instrumental. Your efforts will directly contribute to our mission of ensuring equitable access to justice for all.

Responsibilities:

• Research and Develop Resources: Identify, verify (web research, online directories), relationship building with legal aid and non-legal organizations, and document helpful resources that align with our clients' needs.
• Collaborate with Teams: Work closely with internal teams to improve processes, share insights, and support ongoing initiatives.
• Client Support: Provide timely, empathetic, and effective responses to clients seeking assistance.
• Data Management: Maintain accurate records of client interactions, resource contacts, and outcomes to ensure consistency and follow-up.
• Platform Proficiency: Experience with tools like ActiveCampaign, Salesforce, or similar CRM systems is a plus. Experience with customer support platforms is a plus. Experience with customer support platforms—especially those used for managing customer interactions over email, chat, or social media—is a plus.

Preferred Skills & Qualifications

• Strong communication skills, both written and verbal.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in customer service, client support, or resource coordination.
• Critical thinking and problem-solving skills to support clients with unique challenges.
• Familiarity with legal services, social work, or community resources is a bonus.
• Comfortable on the phone speaking with clients

Ideal Candidate Profile:

• Self-motivated, willing to take initiative
• Passionate about community advocacy and helping underserved populations.
• Excellent communicator, problem solver, and individual who can collaborate well with others
• Strong emotional intelligence
• Problem-solving abilities
• Interpersonal Skills
• Enthusiasm for client success

Requirements:

• At least 1 year of experience in legal aid or community engagement.
• Proficient in data collection and organization, with strong analytical skills.
• Access to a personal computer and a reliable internet connection.
• Exceptional written and verbal advocacy skills, with the ability to communicate effectively across various platforms.

Benefits:

• Fully remote with location independence.
• Flexible work schedule.
• Starting salary of $4,000 per month, with opportunities for raises based on project and task completion.