What are the responsibilities and job description for the Customer Service Team Manager position at UNC Finance and Operations?
This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.
The Service Center of Excellence, Financial Shared Services unit is comprised of customer service teams that support assigned customer groups and initiate and complete financial transactions on behalf of those customers. The Customer Service Team Manager manages and coordinates a team of accounting technicians, providing efficient and high-level customer service delivery while ensuring competing and conflicting business priorities are met by established deadlines and within appropriate standards, and all applicable policies and procedures. This position oversees the end-to-end service delivery for multiple financial business functions, ensuring that service level agreements (SLAs) are met and continually improved. Manages the day-to-day financial and accounting transactions and reporting activities for all assigned customers under monthly and annual deadlines. Ensure that the shared services team consistently delivers high-quality, efficient, and customer-centric service to its customers. Works cross-functionally with various central units and other stakeholders, including but not limited to: Accounts Payable, Accounts Receivable, Controllers Office, Accounting Services, Procurement, university employees and SCE customers.
The Service Center of Excellence, Financial Shared Services unit is comprised of customer service teams that support assigned customer groups and initiate and complete financial transactions on behalf of those customers. The Customer Service Team Manager manages and coordinates a team of accounting technicians, providing efficient and high-level customer service delivery while ensuring competing and conflicting business priorities are met by established deadlines and within appropriate standards, and all applicable policies and procedures. This position oversees the end-to-end service delivery for multiple financial business functions, ensuring that service level agreements (SLAs) are met and continually improved. Manages the day-to-day financial and accounting transactions and reporting activities for all assigned customers under monthly and annual deadlines. Ensure that the shared services team consistently delivers high-quality, efficient, and customer-centric service to its customers. Works cross-functionally with various central units and other stakeholders, including but not limited to: Accounts Payable, Accounts Receivable, Controllers Office, Accounting Services, Procurement, university employees and SCE customers.
