Clinical Lead MOA

Position Overview:

The Clinical Lead Medical Assistant is a dynamic leadership role responsible for overseeing the daily operations of the ambulatory care setting. This role combines clinical expertise with management, ensuring efficient workflows, maintaining high-quality patient care, and leading a team of medical assistants. The ideal candidate will be passionate about providing exceptional patient care while fostering a collaborative and positive work environment.

Compensation is commensurate upon education, experience, certification, and internal equity. Hiring compensation range starts from $18.00/hour.

The Perks and Benefits:

• Collaborative environment: Work alongside dedicated healthcare professionals who share a passion for delivering high-quality care.
• Professional development: We offer ongoing training and opportunities for career advancement, including tuition reimbursement and participation in our progressive Career Pathways Program.
• Impactful work: Help ensure patient safety and contribute directly to positive patient outcomes in our community.
• Location perks: Boone, North Carolina, located in the beautiful Blue Ridge Mountains, offers exceptional outdoor activities like biking, hiking, kayaking, skiing, and more. Enjoy great shopping, fine dining, breweries, wineries, and cultural attractions in Boone, Blowing Rock, and Linville.
• Top-tier community: Boone boasts a top-rated North Carolina public school system and is home to Appalachian State University. Recognized as a top destination by Forbes, Southern Living, and Niche, Boone is ideal for families, professionals, and retirees alike.
• Compensation is commensurate upon education & experience - range is $18.00/hour or more (depending on education & experience). Benefits begin the first of the month following 60 days of employment from the new hire orientation date. This position is a non-exempt position.
• Comprehensive benefits package includes health, dental, and vision insurance as well as HSA.
• Supplemental insurance to include short and long-term disability insurance, accidental insurance, life insurance, hospital indemnity insurance, critical illness insurance, identity theft protection, legal insurance, etc.
• Student loan refinancing benefit and college savings fund as well as tuition reimbursement for qualifying employees.
• 403(b) retirement plan with employer match.
• Paid time off - front-loaded for the first year for qualifying part-time and full-time employees (amount based on status and FTE at the time of hire) - paid time off accrual begins following the first year of employment. Cash-out option also available for qualifying employees by meeting specified criteria.
• Paid parental leave - qualifying employees are eligible to use two (2) weeks of paid parental leave anytime during the first six (6) months following the birth or adoption of a child - to be taken consecutively.
• Employee wellness program - Love Your Life - award-winning voluntary wellness program available for UNC Health Appalachian employees. Employees enrolled on the organization's health plan can enroll with our health screening (biometrics and labs) and earn program incentives. Employees who are not enrolled on the organization's health plan can participate in online wellness activities for a chance to earn quarterly prize drawings.
• Employee to Employee (E2E) program - Caring for our own. Employee program that is solely funded by voluntary employee donations. The money is used to financially assist co-workers that are experiencing unexpected financial hardship.
• Additional employee perks include discounted rates for Dollywood, Biltmore, Tweetsie Railroad, etc. (subject to change)..

Key Responsibilities:

• Provide leadership and supervision to the medical assistant team, ensuring efficient workflows and high-quality patient care.
• Perform clinical duties including rooming patients, obtaining vital signs, preparing patients for exams, and assisting with minor procedures.
• Conduct training for new medical assistants and provide ongoing education to the team.
• Monitor and ensure compliance with clinic protocols and regulatory requirements.
• Foster positive patient experiences by interacting with patients in a compassionate and professional manner.
• Collaborate with healthcare providers to optimize patient care and clinic efficiency.
• Oversee inventory management, ensuring medical supplies are stocked and maintained.

Position Requirements:

Minimum Education:

• High School Diploma or GED required at the time of hire.
• Associate's Degree in Medical Assisting or related field preferred.

Experience:

• Previous experience in the medical field required, preferably in an ambulatory care setting.
• Leadership or supervisory experience preferred.

Required Registration/License/Certification:

• Certification as a Medical Assistant (CMA) or Registered Medical Assistant (RMA) required at time of hire.
• Basic Life Support (BLS) certification issued by the American Heart Association required at time of hire.

Knowledge, Skills, and Abilities:

• Strong leadership skills to guide and inspire the team.
• Proficiency in medical assisting duties, including rooming patients, obtaining vital signs, and assisting with procedures.
• Excellent communication skills for effective collaboration with patients and healthcare professionals.
• Strong organizational skills to manage tasks and clinical workflows efficiently.
• Ability to problem-solve and implement solutions for clinical operations.

Physical Demands:

• Ability to move quickly within the clinic setting.
• Precise manual dexterity for tasks and documentation.
• Ability to lift and carry supplies occasionally.
• Ability to stand for extended periods during patient interactions.
• Regular use of computers for administrative tasks.
• Flexibility to work evening or weekend shifts as needed.

Working Conditions:

• Work primarily in an ambulatory clinic setting.
• Regular exposure to medical equipment, patients, and healthcare professionals.
• Interaction with various patient conditions and clinical procedures.
• Regular patient interactions requiring professionalism and compassion.
• Handle sensitive patient information with confidentiality and discretion.
• Flexibility in work schedules, including occasional evening or weekend shifts.
• Collaborate regularly with healthcare professionals and administrative staff.
• Adaptability to a fast-paced healthcare environment.

About UNC Health Appalachian
It's official - UNC Health Appalachian earned an "A" in the fall 2023 Leapfrog Patient Safety Grades! UNC Health Appalachian, the leader for healthcare in the High Country, comprises three hospitals, 13 medical practices, Seby B. Jones Regional Cancer Center, The Rehabilitation Center, and Appalachian Regional Healthcare Foundation. UNC Health Appalachian stays committed to promoting health in the High Country, enhancing quality of life, and simply “making life better.” 

About UNC Health 
UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of 14 hospitals, 18 hospital campuses and more than 500 clinics along with the clinical patient care programs of the UNC School of Medicine (SOM). It exists to improve the health and well-being of North Carolinians and others we serve and to further the teaching mission of the University of North Carolina SOM. Over the past three years, UNC Health has provided more than $400 million in uncompensated or charity care to the citizens of North Carolina. Our hospitals have received numerous awards and recognition for quality care, patient safety and the overall patient experience. For more information, please visit unchealth.org. 

UNC Health Appalachian embraces diversity and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We value a workforce that reflects a variety of backgrounds and perspectives, as it enhances our ability to provide outstanding care. We welcome and encourage applications from candidates of all backgrounds and experiences. UNC Health Appalachian is committed to providing a fair and inclusive hiring process and a workplace where all team members feel respected and empowered. If you require accommodations during the application process, please contact us. 

Employment at UNC Health Appalachian is contingent upon successful completion of a background and drug screen. For accommodations or additional information, contact arhsrecruitment@unchealth.unc.edu. 

Salary : $18