Clinical Operations Manager

The Clinical Operations Manager will oversee the day-to-day operations of healthcare services, ensuring the integration of student rotations and healthcare professionals in rural health settings under the AHEC Rural Teaching Hub grant. This includes managing resources, scheduling, onboarding, and ensuring effective interprofessional learning activities. Additionally, the manager will develop and maintain relationships with community partners to ensure positive student experiences and effective healthcare delivery in rural environments.

The position will offer a starting salary of $76,000.00 with compensation commensurate upon education, experience, certification, and internal equity. 

Perks and Benefits:

• Collaborative Environment: Work with passionate healthcare professionals committed to high-quality care.
• Professional Development: Opportunities for ongoing training, career advancement, tuition reimbursement, and participation in our Career Pathways Program.
• Impactful Work: Play a key role in ensuring patient safety and contributing to positive community health outcomes.
• Location Perks: Work in Boone, North Carolina, surrounded by the beautiful Blue Ridge Mountains with access to outdoor activities like hiking, biking, kayaking, and skiing, as well as great shopping, dining, and cultural attractions.
• Top-Tier Community: Boone offers a top-rated public school system and is home to Appalachian State University. It is recognized as a great destination for families, professionals, and retirees.
• Compensation: Starting at $76,000.00 annually, with benefits starting the month after 60 days of employment.
• Employee Wellness Program: “Love Your Life,” an award-winning wellness program that offers incentives for health screenings and participation in online wellness activities.
• Employee to Employee Program: Financial assistance for employees facing unexpected hardship, funded by voluntary employee donations.
• Discounted Rates: Discounts for attractions like Dollywood, Biltmore, and Tweetsie Railroad (subject to change).

Key Responsibilities:

• Oversee all activities for the AHEC Rural Teaching Hub grant, ensuring smooth operations for student and healthcare professional rotations.
• Assist with scheduling and onboarding of students and healthcare professionals, including PA, NP, and medical students.
• Collaborate with UNCHA staff to ensure proper integration of students and healthcare providers in rural health settings.
• Facilitate interprofessional learning activities, including rural health-focused didactics.
• Develop and maintain relationships with community partners for student engagement and rotation experiences.
• Assist with housing coordination for students and staff, liaising with AHEC staff and securing additional accommodations when needed.
• Prepare and maintain quarterly reports for grant compliance and documentation.

• Graduate of a school of nursing program; an Associates Degree in Nursing is required.
• Bachelors of Science in Nursing (BSN) is preferred.

• At least two (2) years of experience as a registered nurse (RN) required. 
• Previous health care experience in an acute care or clinic setting is required.
• One year of prior experience in a nursing leadership role: charge nurse, supervisor, etc. is required.

• Current license to practice as a registered nurse (RN) in the state of North Carolina.
• Basic Life Support (BLS) from the American Heart Association is required at the time of hire.
• ACLS (Advanced Cardiovascular Life Support) and PALS (Pediatric Advanced Life Support) certifications are required within one (1) year of hire.
• Emergency Nursing Pediatric Course (ENPC) is preferred but is not required.
• National Institutes of Health Stroke Scale (NIHSS) training and certification is required within one (1) year of hire.
• Crisis Prevention Institute (CPI) training and certification is required within one (1) year of hire.

• Ability to communicate courteously and effectively with the public, patients, family, staff, and physicians and acts within the chain of command, utilizing positive verbal and non-verbal skills.
• Competent in delivering safe and effective patient care within legal limits of license and certifications and hospital policies and procedures.
• Knowledge of the continuum of nursing care provided in the patient care department.
• Ability to demonstrate exceptional customer service to patients, family, staff, and physicians.

• Lifts, positions, pushes, pulls, and/or transfers up to and greater than 50 pounds.
• Manual dexterity and mobility.
• Prolonged, extensive, or considerable sitting/standing/walking.
• Bending, squatting, twisting, turning
• Near acuity: ability to see clearly at 20 inches or less.

• Regularly exposed to the risk of blood-borne diseases.
• Frequently exposed to hazards from electrical/mechanical/power equipment, odorous chemicals and specimens, and unpleasant elements (accident, injury, slippery surfaces, uneven surfaces), etc.
• Subject to irregular hours (days, evenings, nights, weekends, holidays) and emergencies.
• Continuous standing and walking long periods = to or greater than > 8 hours per shift.
• Speaking, reading, and writing, expanded > 8 hours per day
• Exposed to vibration and cramped spaces >1 hour per day.
• Frequently mobilizes patients > 4 hours per day.
• Frequently per shift: lifts, carries, pushes, and/or pulls >50 lbs.
• Frequently per hour: bends, squats, kneels, twists, turns, and reaches.
• Frequently per minute: hand, finger, and wrist repetition and moderate dexterity.
• Frequently per hour, exposed to soft voices > 3 ft. away.