Receptionist

Position Overview:

As a Clinic Receptionist, you will be an essential part of the healthcare team, ensuring smooth clinic operations by greeting visitors, handling incoming calls, scheduling appointments, verifying insurance information, and maintaining accurate records. Your role also involves performing administrative duties while maintaining a high level of patient confidentiality and providing exceptional customer service. Compensation is commensurate upon education, experience, certification, and internal equity. Hiring compensation range starts from $15.50/hour.

The Perks and Benefits:

• Collaborative environment: Work alongside dedicated healthcare professionals who share a passion for delivering high-quality care.
• Professional development: We offer ongoing training and opportunities for career advancement, including tuition reimbursement and participation in our progressive Career Pathways Program.
• Impactful work: Help ensure patient safety and contribute directly to positive patient outcomes in our community.
• Location perks: Boone, North Carolina, located in the beautiful Blue Ridge Mountains, offers exceptional outdoor activities like biking, hiking, kayaking, skiing, and more. Enjoy great shopping, fine dining, breweries, wineries, and cultural attractions in Boone, Blowing Rock, and Linville.
• Top-tier community: Boone boasts a top-rated North Carolina public school system and is home to Appalachian State University. Recognized as a top destination by Forbes, Southern Living, and Niche, Boone is ideal for families, professionals, and retirees alike.
• Compensation is commensurate upon education & experience - range is $15.50/hour or more (depending on education & experience). Benefits begin the first of the month following 60 days of employment from the new hire orientation date. This position is a non-exempt position.
• Comprehensive benefits package to include health, dental, and vision insurance as well as HSA.
• Supplemental insurance to include short and long-term disability insurance, accidental insurance, life insurance, hospital indemnity insurance, critical illness insurance, identity theft protection, legal insurance, etc.
• Student loan refinancing benefit and college savings fund as well as tuition reimbursement for qualifying employees.
• 403(b) retirement plan with employer match.
• Paid time off - front-loaded for the first year for qualifying part-time and full-time employees (amount based on status and FTE at the time of hire) - paid time off accrual begins following the first year of employment. Cash-out option also available for qualifying employees by meeting specified criteria.
• Paid parental leave - qualifying employees are eligible to use two (2) weeks of paid parental leave anytime during the first six (6) months following the birth or adoption of a child - to be taken consecutively.
• Employee wellness program - Love Your Life - award-winning voluntary wellness program available for UNC Health Appalachian employees. Employees enrolled on the organization's health plan can enroll with our health screening (biometrics and labs) and earn program incentives. Employees who are not enrolled on the organization's health plan can participate in online wellness activities for a chance to earn quarterly prize drawings.
• Employee to Employee (E2E) program - Caring for our own. Employee program that is solely funded by voluntary employee donations. The money is used to financially assist co-workers that are experiencing unexpected financial hardship.
• Additional employee perks include discounted rates for Dollywood, Biltmore, Tweetsie Railroad, etc. (subject to change).

Key Responsibilities:

• Greet patients and visitors with a warm and professional demeanor, ensuring a positive first impression.
• Answer incoming calls, providing accurate information and directing inquiries to the appropriate department.
• Schedule appointments, verify patient insurance information, and maintain an organized scheduling system.
• Assist with administrative tasks, including data entry, filing, and maintaining patient records.
• Ensure patient privacy and confidentiality by adhering to HIPAA regulations and other privacy standards.
• Manage patient flow by coordinating with other clinic staff and facilitating smooth transitions for patient care.
• Maintain an organized and clean front desk area while ensuring a welcoming environment for all patients and visitors.

Position Requirements:

Minimum Education:

• High School Diploma or GED is preferred, but not required.

Experience:

• 1 year of prior experience in a medical or clinic setting is preferred.

Required Registration/License/Certification:

• Basic Life Support (BLS) certification issued by the American Heart Association is preferred, but not required.

Knowledge, Skills, and Abilities:

• Proficiency in medical terminology and administrative skills.
• Excellent communication and customer service skills.
• Knowledge of privacy regulations, such as HIPAA.
• Strong computer proficiency and organizational abilities.
• Adaptability, attention to detail, and effective time management.

Physical Demands:

• Sitting: The role primarily involves sitting for extended periods while performing administrative tasks at a computer workstation or front desk.
• Standing: Occasional standing may be required when assisting patients at the reception area or providing directions.
• Lifting: Minimal lifting may be necessary when handling files or office supplies.
• Keyboard Use: Regular use of a computer keyboard for data entry and documentation.
• Vision: Good visual acuity for reading patient information, documents, and computer screens.

Working Conditions:

• Indoor Environment: The clinic receptionist works indoors in a climate-controlled office environment.
• Interaction: Regular interaction with patients, families, healthcare professionals, and colleagues.
• Noise Level: The work environment may include moderate levels of noise related to patient and staff interactions.
• Schedule: Typically follows regular business hours, but may include occasional evenings, weekends, or holidays based on clinic needs.
• Safety: Adherence to safety and infection control protocols is essential to maintain a safe work environment.

About UNC Health Appalachian
It's official - UNC Health Appalachian earned an "A" in the fall 2023 Leapfrog Patient Safety Grades! UNC Health Appalachian, the leader for healthcare in the High Country, comprises three hospitals, 13 medical practices, Seby B. Jones Regional Cancer Center, The Rehabilitation Center, and Appalachian Regional Healthcare Foundation. UNC Health Appalachian stays committed to promoting health in the High Country, enhancing quality of life, and simply “making life better.” 

About UNC Health 
UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of 14 hospitals, 18 hospital campuses and more than 500 clinics along with the clinical patient care programs of the UNC School of Medicine (SOM). It exists to improve the health and well-being of North Carolinians and others we serve and to further the teaching mission of the University of North Carolina SOM. Over the past three years, UNC Health has provided more than $400 million in uncompensated or charity care to the citizens of North Carolina. Our hospitals have received numerous awards and recognition for quality care, patient safety and the overall patient experience. For more information, please visit unchealth.org. 

UNC Health Appalachian embraces diversity and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We value a workforce that reflects a variety of backgrounds and perspectives, as it enhances our ability to provide outstanding care. We welcome and encourage applications from candidates of all backgrounds and experiences. UNC Health Appalachian is committed to providing a fair and inclusive hiring process and a workplace where all team members feel respected and empowered. If you require accommodations during the application process, please contact us. 

Employment at UNC Health Appalachian is contingent upon successful completion of a background and drug screen. For accommodations or additional information, contact arhsrecruitment@unchealth.unc.edu. 

Salary : $16