What are the responsibilities and job description for the Executive Director Capacity Command Centers Management position at UNC Health?
Description
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
Summary
The HCS Exec Dir Capacity Management, Operations Division, reports to the UNC Health Shared Services Leadership and will work with the Capacity Management – Executive Director, Medical Division dyadically to develop and help implement strategies that enable growth and ensure operational efficiencies that streamline hassle-free patient transfers within, between, and/or out of the UNCHC system. This role involves comprehensive oversight of the transfer center hubs and bed management functions. The Executive Director, Capacity Management, Operations Division will be responsible for providing strategic guidance and leadership to system transfer center Hub Operations Directors, guiding patient flow, and ensuring quality patient care within all system capacity hubs to maximize UNC Health’s ability to effectively and efficiently care for patients across the UNC Health System.
Responsibilities
Operations Division - Provide executive leadership to ensure efficient hassle-free patient transfer within, and/or out of UNHC system via the capacity management hubs. Identify gaps in process and provide strategic input to increase efficiency. Work with leaders in the organization to optimize key quality metrics and financial outcomes. Effectively manage personnel and resources. Provide oversight to embedded infrastructure, including quality improvement, analytics, staff training, care management, and telecomm support. Work collaboratively with air and ground medical partners to ensure strategic utilization of dispatch services. Ensures processes support compliance with EMTALA and all other applicable laws.
Leading People - Leads people toward meeting the UNC Health System’s vision, mission, and goals. Develops and lead a Capacity Management Stakeholders Council to ensure continuous improvement. Provides an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. Works to improve and reinforce performance of others. Delegates assignments, clarifies expectations and holds others accountable for achieving results related to their area of responsibility. Encourages workforce engagement by building a commitment to excellence. Works collaboratively with UNC Health System COOs, CMOs, CNOs, Case Management Leadership, Regional EMS, and Network Development team to create solutions that accomplish organizational objectives.
Leading Change - Acts as a catalyst for organizational change. Communicates a compelling vision and need for change that generates excitement, enthusiasm, and commitment to the process. Clearly communicates the direction, required performance, and challenges of change to all involved parties. Identifies and enlists the support of key individuals and groups to move the change forward. Obtains and provides resources to implement change initiatives. Serves as a role model by demonstrating commitment to innovation and continuous improvement in organizational performance. Proactively assess the need for change by discussing services and identifying areas of opportunities by visiting entity hospitals. Standardizing the sharing of best practices within the system. Support integration of best practices within entities with identified opportunities.
Results Driven - Exceeds departmental and UNC Health System goals, patient, sending and receiving facilities, and physician expectations. Makes decisions that produce patient-centric results by applying knowledge, analyzing problems, and calculating risks. Delivers high-quality services and is committed to continuous improvement. Understands the overall financial performance of the UNC Health System and applies financial concepts and practices to establish and maintain realistic budgets. Uses cost-benefit thinking to set priorities.
Other Information
Education Requirements:
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: Capacity Command Center
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Assignment Type: Hybrid
Work Schedule: Day Job
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: Yes
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
Summary
The HCS Exec Dir Capacity Management, Operations Division, reports to the UNC Health Shared Services Leadership and will work with the Capacity Management – Executive Director, Medical Division dyadically to develop and help implement strategies that enable growth and ensure operational efficiencies that streamline hassle-free patient transfers within, between, and/or out of the UNCHC system. This role involves comprehensive oversight of the transfer center hubs and bed management functions. The Executive Director, Capacity Management, Operations Division will be responsible for providing strategic guidance and leadership to system transfer center Hub Operations Directors, guiding patient flow, and ensuring quality patient care within all system capacity hubs to maximize UNC Health’s ability to effectively and efficiently care for patients across the UNC Health System.
Responsibilities
Operations Division - Provide executive leadership to ensure efficient hassle-free patient transfer within, and/or out of UNHC system via the capacity management hubs. Identify gaps in process and provide strategic input to increase efficiency. Work with leaders in the organization to optimize key quality metrics and financial outcomes. Effectively manage personnel and resources. Provide oversight to embedded infrastructure, including quality improvement, analytics, staff training, care management, and telecomm support. Work collaboratively with air and ground medical partners to ensure strategic utilization of dispatch services. Ensures processes support compliance with EMTALA and all other applicable laws.
Leading People - Leads people toward meeting the UNC Health System’s vision, mission, and goals. Develops and lead a Capacity Management Stakeholders Council to ensure continuous improvement. Provides an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. Works to improve and reinforce performance of others. Delegates assignments, clarifies expectations and holds others accountable for achieving results related to their area of responsibility. Encourages workforce engagement by building a commitment to excellence. Works collaboratively with UNC Health System COOs, CMOs, CNOs, Case Management Leadership, Regional EMS, and Network Development team to create solutions that accomplish organizational objectives.
Leading Change - Acts as a catalyst for organizational change. Communicates a compelling vision and need for change that generates excitement, enthusiasm, and commitment to the process. Clearly communicates the direction, required performance, and challenges of change to all involved parties. Identifies and enlists the support of key individuals and groups to move the change forward. Obtains and provides resources to implement change initiatives. Serves as a role model by demonstrating commitment to innovation and continuous improvement in organizational performance. Proactively assess the need for change by discussing services and identifying areas of opportunities by visiting entity hospitals. Standardizing the sharing of best practices within the system. Support integration of best practices within entities with identified opportunities.
Results Driven - Exceeds departmental and UNC Health System goals, patient, sending and receiving facilities, and physician expectations. Makes decisions that produce patient-centric results by applying knowledge, analyzing problems, and calculating risks. Delivers high-quality services and is committed to continuous improvement. Understands the overall financial performance of the UNC Health System and applies financial concepts and practices to establish and maintain realistic budgets. Uses cost-benefit thinking to set priorities.
Other Information
Education Requirements:
- Bachelor's degree in Nursing, Health Care Administration, Business Administration or related field.
- Ten (10) years of progressive hospital leadership experience in a complex health system with proven results and seven (7) years of management experience.
- Healthcare Operations: In-depth understanding of hospital operations, including patient flow, bed management, and resource allocation.
- Project Management: Knowledge of project management methodologies and tools.
- Change Management: Ability to lead organizational change and implement new processes and systems.
- Strategic Thinking: Ability to develop and implement long-term strategies for capacity management.
- Systems Thinking: Ability to understand how different parts of the healthcare system interact.
- Collaboration: Ability to build strong relationships and collaborate with cross-functional teams.
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: Capacity Command Center
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Assignment Type: Hybrid
Work Schedule: Day Job
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: Yes
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
