What are the responsibilities and job description for the IT Systems Analyst II position at Uncommon Catalyst?

The IT System Analyst II is an exciting opportunity to work directly with clients and grow in an ever-changing industry. This role will be researching, analyzing, and designing information systems to meet the needs of the client.

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DescriptionResponsibilities :

Provide support for clients, in a courteous, patient and understandable manner (working with the customer where they are).
Organize and manage projects, develop schedules, identify critical paths, and break down a project into individual tasks.
Analyze and evaluate data and information. Draw valid conclusions and take appropriate actions / recommendations.
Maintain awareness of the client environments and the ongoing efforts for each.
Relay progress with other team members so that all are on the same page.
Maintain appropriate records (software licenses, services, assets, etc.) as required.
Update and maintain confidential systems.
Process orders from request, to placement, fulfillment, and distribution; maintaining and delivering records of transactions.
Provide research, data gathering and analysis for Strategic clients.
Assist in other areas as the need arises and time permits.

Skills :

Excellent oral and written communication skills.

Able to distill complex concepts to an approachable level for each person you interact with.

Ability to work well under pressure, managing multiple simultaneous requests from clients who each see only a portion of your total workload.

Record and assess priority, impact, timeliness of each request and govern efforts to work on the most important, highest impact, near term tasks first.

Manage expectations for commitments (both internal and client facing).

Strong attention to detail.

Willing to document as you go.

Must be motivated to take on new responsibilities.

Knowledge, curiosity, enthusiasm and initiative for learning about technology and new trends.

Must be comfortable performing multiple activities simultaneously (subject to the limits of multitasking) i.e., computer builds, backups, disk analysis and recovery, etc. Willing to explore new technologies and techniques.

Knowledgeable in Windows, MacOS, Linux, iOS, Android.

Experience administering Google Workspace and Microsoft 365.

Intermediate knowledge of networking (LAN, Wireless, Internet) - Able to troubleshoot common failures and address / suggest mitigations. This should include a working understanding of IPv4, DNS, DHCP from perspective of the client machine.

Wireshark fundamentals - understanding of the OSI model, able to filter and follow conversations between end points and identify problems using built-in analysis tools.

Terminal proficiency - comfortable running and troubleshooting specialized commands.

Exceptional candidates will possess :

SOC experience, understanding signals, evaluating potential threats and identifying areas where security can be improved. Staying current on ever-changing cyber threats.

Experience administering multiple cloud / virtualization platforms (VMWare, HyperV).

Prioritize efforts, giving preference to high importance and time-critical work.

Delegate and defer as appropriate.

Client support : flexible - targeting 30 hrs / week.

Administrative support : flexible - targeting 5 hrs / week.

Hours :

This position will include some evening, overnight and weekend hours. This is a 12-hour shift position.

Work location :

UC office is preferred. You are welcome to work from home if tasks permit or weather, illness make travel inadvisable. As projects dictate, you will need to visit client sites, in some instances on a weekly or more frequent basis. Your time in transit to and from those locations will be paid.

Equipment :

We will provide you with a computer, monitor (if desired), company phone (or reimbursed mobile phone service), reimbursed home Internet service and any additional software, tools and equipment necessary to do your work.

Citizenship :

Applicants must be US Persons residing in the United States.

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IT Systems Analyst II

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