What are the responsibilities and job description for the VP of Implementation- Veteran position at Uncommon Elite?
Role
Vice President of Implementation
Compensation
200,000 base salary 20% performance-based bonus generous equity
Location
Los Angeles, CA (with travel across the U.S. and Canada)
Key Responsibilities
- Lead and inspire a team of 40 implementation managers.
- Own the end-to-end implementation lifecycle : sales handoff, customer activation, and transition to customer success.
- Ensure all customer implementations are on time and meet satisfaction metrics.
- Become a deep product expert to architect solutions for complex implementation challenges.
- Continuously refine internal implementation processes for efficiency and quality.
- Collaborate with sales, product, and customer success teams to set expectations and resolve conflicts.
- Provide detailed product demos, conduct discovery sessions, and relay product requirements to the product team.
- Track team performance against activation goals using reporting and analytics.
- Mentor and develop the implementation team.
Qualifications
About the client
The client is a fast-paced, high-growth Series B SaaS company revolutionizing the $300B commercial contracting industry. The all-in-one platform moves specialty contractors from pen-and-paper workflows to cloud-based, data-driven operations.
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