Summary
As a Night Auditor, you play a critical role in maintaining the camp operations overnight, including serving as the primary point of contact for guests during your shift, and assisting with accounting tasks. We cater to a diverse range of guests including groups, families, and individuals varying in age, interests, and with various degrees of comfort in outdoor elements. Your goal is to ensure our guests have everything they need to relax and enjoy being outside together with family, friends, and nature. This is a seasonal, hourly position and includes the option of team member housing for the duration of employment.
Competencies
- Effective Communication
- Adaptagility
Key Responsibilities
Maintain composure, be resourceful, and solutions-minded in unpredictable situations such as weather, diverse needs of guests, or incidents on propertyGreet and check in guests at the reception desk, showcasing our amenities, and activitiesConfidently take action, quickly step in to help others, and make sound decisions with minimal directionYour love of the outdoors combined with your commitment to delivering high standards of customer service will be critical as you respond to the needs of guests and visitorsYour knowledge of the camp, positive attitude, listening skills, and ability to predict and respond to guests' needs in a timely manner for the duration of their stay will lead to consistently positive guest feedbackProvide clear, accurate, complete, and timely communicationEagerly seek opportunities to ensure guests have everything they needLearn and share your knowledge of local culture, activities, and adventure activitiesReconcile accounting ledgers, make accounting adjustments, process credit cards, and prepare billingCollaborate and interact professionally with guests and co-workersWork efficiently to meet deadlines while maintaining high standardsOther duties as assignedPreferred Qualifications
High School Diploma or GEDCustomer focus and friendlySolutions-oriented and attention to detailAbility to work overnight shiftsCommunication skillsMinimum two years of experience in Customer Service, preferably in hospitality or hotelsAdditional Information
This position requires the individual to wear and work in personal protective equipment, when applicable.This position requires that the individual is able to lift a minimum of 45lbs independently.Physical demands associated with this position include extensive walking, standing, bending, twisting, lifting, and maneuvering in an outdoor environment on uneven surfaces.Ability to work in extreme weather conditions including but not limited to heat, cold, rain, snow, humidity, and wind.This position is contingent upon the satisfactory completion of a background check and / or motor vehicle records check, if requested by Under Canvas.This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas.
Compensation and Benefits :
Under Canvas strives to provide a comprehensive benefits and compensation package that addresses the needs of our team members. In addition, they can participate in :
Health Insurance401K (eligible if work hourly minimum as required by law)Heavily discounted tents for Under Canvas family and friends stays
Bar N Ranch lodge and cabin discounts
Lifestyle partner brand and industry discountsHousing available for employees only (no pets) and is subject to fringe benefit and maintenance fee paycheck deductionsEmployee Assistance ProgramUnder Canvas is an Equal Employment Opportunity Employer who prohibits discrimination, harassment, and retaliation of any kind.
