Position Summary
As a Lead Server, you are the main point of contact for our guest dining experience. You will engage with guests at our cafe style restaurant where you will make recommendations, process transactions, run food and drinks, and support the entire operation as needed. The Lead Server will also review menus, beverage lists, daily features and covers in reservation system with other service team members to ensure they are properly prepared to serve out guests. Although most of the lead server responsibilities are not supervisory in nature, they are to assist the whole service team on service steps, guest issues, menu questions, and ensure they are maintaining a high level of service. Your goal is to provide stellar service ensuring our guests have everything they need for an enjoyable meal outside together with friends, family, and nature. / This is a seasonal, hourly position and includes employee housing for the duration of employment.
Competencies
Effective CommunicationConcern for SafetyAdaptagilityAttention to DetailClient FocusProfessionalismKey Responsibilities
Cheerfully greet and serve guests at the restaurant counter, answer questions about menu items, provide recommendations, and process transactions accurately in a timely manner.Collaborate and interact professionally with guests, culinary team, and other department co-workers.Learn and share your knowledge of menu and beverage offerings, local culture, and on-site activities.Demonstrate the ability to problem solve independently or in collaboration with your team and / or supervisor.Actively maintain guest safety by following all food safety and sanitation protocols.Your passion for the food and camp; beverage industry combined with your commitment to delivering high standards of service will be critical as you help create memorable dining experiences.Your positive attitude, ability to listen to guests, and anticipate service needs will lead to consistently positive guest feedback.You value teamwork, quickly step in to help others.Responsible for oversight and management of team members.Monitor transactions, make recommendations, run food and drinks, assist with opening / closing duties as needed.Assist and manage reservation systems as required.Complete assigned tasks accurately and in a timely manner.Preferred Qualifications
High School (High school diploma) or GEDFood Handler (ServSafe) Certification and TIPS certificationMust be obtained by property opening date or before starting any work involving food or alcohol handling
Ability to follow directionAttention to detailStrong communication skillsFriendly Team-PlayerRestaurant experience preferred but not requiredFood Safety (Basic)Additional Information
This position requires the individual to wear and work in personal protective equipment, when applicable.This position requires that the individual is able to lift a minimum of 45lbs independently.Physical demands associated with this position include extensive walking, standing, bending, twisting, lifting, and maneuvering in an outdoor environment on uneven surfaces.Ability to work in extreme weather conditions including but not limited to heat, cold, rain, snow, humidity, and wind.This position is contingent upon the satisfactory completion of a background check and / or motor vehicle records check, if requested by Under Canvas.This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas.
COMPENSATION AND BENEFITS :
Under Canvas strives to provide a comprehensive benefits and compensation package that addresses the needs of our team members. In addition, they can participate in :
Health Insurance401K (eligible if work hourly minimum as required by law)Heavily discounted tents for Under Canvas family and friends stays
Bar N Ranch lodge and cabin discounts
Lifestyle partner brand and industry discountsHousing available for employees only (no pets) and is subject to fringe benefit and maintenance fee paycheck deductionsEmployee Assistance ProgramUnder Canvas is an Equal Employment Opportunity Employer who prohibits discrimination, harassment, and retaliation of any kind.
