What are the responsibilities and job description for the Customer Success Manager position at Underdog.io?
Senior Customer Success Manager - Enterprise Marketing Platform
Location: Hybrid NYC
Underdog.io is a modern recruiting platform. One of our hiring partners is looking to hire a Sr Customer Success Manager (CX) to join their growing team. Nov 2023 this company raised $34M in Series C funding to continue growth of it's enterprise marketing solution.
About
We're revolutionizing enterprise marketing operations with our category-defining SaaS platform. Trusted by global leaders like Cisco, BlackRock, and Thomson Reuters, our solution reduces marketing creation time by 90% by streamlining collaboration across email, DAMs, and workflow systems. As we scale, we're doubling down on delivering exceptional value to our Fortune 500 customer base.
The Role
As a Senior Customer Success Manager, you'll be the strategic owner for our most valuable enterprise accounts. You'll:
- Own post-sale relationships with CMO/CXO stakeholders at 10-15 enterprise accounts
- Drive platform adoption that directly impacts $2M ARR
- Identify and execute expansion opportunities within complex marketing orgs
- Champion customer needs across Product, Marketing, and Leadership teams
What You'll Own
- Customer Lifecycle: Guide clients from onboarding to renewal with measurable ROI
- Account Strategy: Develop 360° plans aligning platform capabilities to business outcomes
- Risk Management: Proactively address adoption barriers and churn risks
- Executive Engagement: Lead quarterly business reviews with C-suite stakeholders
- Cross-functional Leadership: Bridge customer needs with product roadmap
Who You Are
- Enterprise SaaS Expert: 6 years in CS/account management (email/marketing tech preferred)
- Commercial Mindset: Proven track record of hitting retention and expansion targets
- Consultative Approach: Translates tech capabilities into business value
- Marketing Tech Fluency: Understands ESPs, MAPs, and digital asset workflows
- Executive Presence: Comfortable advising C-level marketers
Why Join?
- Impact: Directly shape the success of iconic brands' marketing operations
- Growth: Own a strategic revenue stream with visibility to leadership
- Compensation: Competitive base equity performance incentives
Benefits:
- 100% covered health/dental/vision for you dependents
- 401K matching commuter benefits
- Unlimited PTO mental health days
- Parental leave professional development budget
Salary : $115,000 - $125,000
