Debt Operations Project Manager

ABOUT UNDUE

Undue Medical Debt (aka RIP Medical Debt) is a national 501(c)(3) nonprofit whose purpose is to strengthen communities by erasing financially burdensome medical debt. We work tirelessly to end medical debt and ensure a future where everyone can access healthcare without fear.

How does it work? Undue utilizes donations to buy large bundles of medical debt and then relieves that debt with no tax consequences to recipients. The results have been spectacular— more than $14.8 billion in medical debts eradicated so far, providing financial relief for over 9.3 million individuals and families. We strive to be a source of justice in an unjust healthcare finance system; an innovative solution for patient-centered healthcare providers; and a moral force for systemic change.

Undue is looking for Debt Operations Project Manager. This role is best for someone who is skilled at configuring and optimizing project management processes in a dynamic environment and has good interpersonal skills.

Undue’s offices are located in Long Island City, NY, just minutes from Manhattan, conveniently located steps away from many major subway lines. The team has implemented and fully embraced a hybrid work environment, working from the office only 3 days per week. This position can be fully remote for a person not in the NYC area.

ABOUT THE POSITION

The Debt Operations Project Manager manages administrative functions related to medical debt acquisition including marketing to provider partners, tracking of leads, managing materials to share with potential debt sources, tracking of the debt pipeline, managing CRM settings, and tracking legal documents.

DUTIES AND RESPONSIBILITIES

Tracking Debt Acquisition Pipeline of Debt Sources and Files

• Create and manage periodic reporting for the Debt Operations team and others across the organization by leveraging CRM and other software.
• Coordinate activities within debt operations and other departments such as marketing/communications, philanthropy, infosystems and Finance
• Maintain customer’s confidence and protect operations by keeping information confidential

Project Management

• Manage Debt Operations team use of Undue’s project management software, enabling and supporting a smooth operational flow.
• Manage and update policies, procedures, and processes related to Debt Operations.
• Support flow of legal documents and signatures ensuring accuracy and tracking
• Support the VP and AVP with reporting and budgeting needs
• Support the VP and AVP in evaluating potential CRM or Project Management software and providing the COO with reports on pipeline and purchases and KPIs as needed.

Admin Support

• Help plan and manage team meetings
• Contributes effectively to the collective team effort

Key Competencies

• Ability to work in a highly collaborative, transparent work environment in which providing and receiving feedback is common practice
• Outstanding interpersonal skills; comfortable in an external facing role; Creative and innovative.
• Excellent and compelling verbal and written communication skills; high attention to detail and follow-up, and excellent organizational skills
• Meticulous project management skills and ability to plan, prioritize and organize a diversified workload; must meet deadlines
• Ability to receive, prioritize, and follow-up with requests from various stakeholders
• Keen analytical skills
• An exceptional work ethic and track record of personal initiative; collegial and collaborative
• Passion for Undue Medical Debt’s mission and eagerness to become well-versed in our work
• Willingness to learn about the inequities of healthcare/various national healthcare systems
• Strong ability to perform in a fast-paced and high-volume environment
• Flexibility and adaptability to new processes in an emerging and changing environment
• Humble

MINIMUM EDUCATION, TRAINING, AND EXPERIENCE

• 3 years relevant experience as a project manager or other administrator in a dynamic environment
• Solid interpersonal skills to help get team cooperation with tracking and changes

COMPENSATION AND BENEFITS

• Base annual salary $80,000-100,000 for candidates located in the NYC area, commensurate with experience.
• Hybrid work environment (office work 3 days a week).
• 4 weeks PTO (with additional days granted upon 3rd and 5th anniversaries).
• Fully paid medical, dental, and vision coverage.
• Employer-paid life insurance, short-term and long-term disability.
• 403(b) retirement plan matching.
• Employee Assistance Program.

Undue Medical Debt is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Undue Medical Debt makes hiring decisions based solely on qualifications, merit, and business needs at the time.