E-Commerce Marketing Specialist (Bilingual Chinese)

We are a growing small online business offering various auto parts products. We are looking to hire an outstanding customer service rep to help our awesome customers. We need detail-oriented, multi-tasker, who are organized, and able to learn and adapt quickly. We will fully train you, however, you must enjoy working at a fast pace and constantly changing environment.

Our office hours are M-F, 10:00 am -6:00 pm. Working hours can be flexible and discussed. Proficient in English and Chinese (Required)

Job duties and responsibilities

Customer Service

· Assist customers with messages and emails, such as product inquiries, new order requests, and troubleshooting problems, etc, replying as appropriate and in a timely manner.

· Communicate with customers and answer questions via eBay messages, emails, or phone.

· Assist customers in a friendly, knowledgeable, and patient manner while resolving conflicts in a win-win situation, where the outcome is good for the customer and the company.

Qualifications:

• Driving sales performance of the e-commerce platform
• Own brand integrity online, monitoring and enforcing policies across retailers
• Develop and implement an E-commerce strategy to improve website performance
• Maintain current knowledge of industry trends, opportunities, channels, products, and competitors to be a trusted business advisor to accounts

Customer Service:

• Assist customers with messages and emails, such as product inquiries, new order requests, and troubleshooting problems, etc, replying as appropriate and in a timely manner.
• Assist customers in a friendly, knowledgeable, and patient manner while resolving conflicts in a win-win situation.

Qualifications:

• Proficient English and Chinese (Required)
• Experience in customer service or e-commerce roles.
• Relentless customer advocate, experienced in finding solutions to improve relationships and drive growth.
• Extensive experience with practices and techniques related to web merchandising or online retailing.
• Sound knowledge of website management and eCommerce usability.
• Proficient and had hands-on experience with Shopify, eBay, Google Ads.
• Ability to change strategies and rethink conventional wisdom at any time.
• Track records of delivery results in a highly ambiguous environment.
• Startup or entrepreneurship experience, optimistic and able to work independently with minimal supervision.
• Strong verbal and written communication skills.
• Managing and executing promotional campaigns and fulfill marketing needs
• Ensuring good customer service by addressing and ensuring the timely resolution of customer issues or comments, improve/eliminate chargebacks.
• Own items sell-in and throughout product life cycle (item setup, sell-through, forecasting, in-stock, pricing)

Preferred Qualifications:

• Proficient English and Chinese (Required)
• Understanding of auto parts or strong interest in motorsports and JDM cars.
• Minimum of two (2) years of experience in customer service or e-commerce roles
• Experience with eBay, Shopify, or other social media platforms.
• Familiar with computer design programs like( Adobe Photoshop / Figma /UI design /UX design)

Work Remotely

• No

Job Types: Full-time, Internship

Pay: $20.00 - $28.00 per hour

Benefits:

• Flexible schedule

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $20 - $28