What are the responsibilities and job description for the Retail Technology Manager - East Region position at UNFI?
Job Overview:
Manages the Regions activities involving marketing, implementation, training and support of UNFI technology solutions for independent retail customers while achieving committed sales and profit goals. Provides a focal point for the management of Retail business technology planning and the implementation in coordination with other Regional organizations, outside resources, and the non-corporate retail customers across the Region.
What does it mean to be part of our Professional Services Team?
UNFI Professional Services is a part of UNFI, North America’s Premier Food Wholesaler. We offer products and services designed to help stores increase sales and profits, save time and money, and become more operationally efficient and competitive. Services are offered in the areas of Pricing, Shelf Management, Consumer Marketing Digital, Retail Technology Payments, Store Design Equipment, Consumer Services, and Store Operations. These services are all designed to help grocers increase profits, simplify their operations, and become more effective in their markets. At UNFI we strive to help make our customers stronger and our food solutions more inspired - delivering better together.
Job Responsibilities:
Education/ Certifications:
Remote Role:
Benefits: Competitive 401k, Flexible PTO, Remote, Health benefits – first of the month following 30 days of employment, mileage reimbursement, mentorship program/developmental opportunities.
All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status. UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. - M/F/Veteran/Disability. VEVRAA Federal Contractor.
Manages the Regions activities involving marketing, implementation, training and support of UNFI technology solutions for independent retail customers while achieving committed sales and profit goals. Provides a focal point for the management of Retail business technology planning and the implementation in coordination with other Regional organizations, outside resources, and the non-corporate retail customers across the Region.
What does it mean to be part of our Professional Services Team?
UNFI Professional Services is a part of UNFI, North America’s Premier Food Wholesaler. We offer products and services designed to help stores increase sales and profits, save time and money, and become more operationally efficient and competitive. Services are offered in the areas of Pricing, Shelf Management, Consumer Marketing Digital, Retail Technology Payments, Store Design Equipment, Consumer Services, and Store Operations. These services are all designed to help grocers increase profits, simplify their operations, and become more effective in their markets. At UNFI we strive to help make our customers stronger and our food solutions more inspired - delivering better together.
Job Responsibilities:
- Accountable for marketing, implementing, and training, for Retail Technology solutions which have a direct impact on achieving Regional sales
- Operates under Professional Services budgets and marketing strategies within corporate guidelines to attain
- Regional business goals and improves wholesale food performance
- Initiates and maintains contact with retailers to proactively evaluate the performance of the UNFI preferred retail technology products while also measuring the effectiveness of the implementation, training and support services
- Develops solutions for issues identified and then initiates corrective actions to improve the overall effectiveness of these processes
- Establishes individual retailer technology business plans with Regional Marketing and Category Management to attain UNFI Regional goals that improve Wholesale food profit performance, increased retailer participation, and improved retailer profitability
- Directs the on-site customer support when required for R/S product offerings. Coordinates the hardware/software maintenance process for all R/S products installed at retail throughout the select regional service providers
- Monitors service performance, keeps abreast of developments, and takes corrective/appropriate actions when required
- Adheres to Region/Corporate policies for Retailer equipment purchasing and Region capital purchases. Monitors key technology strategies and offerings of competitive wholesalers, retailers, and service providers
- Compiles information and data from various sources for specific departmental reports, and creates reports, graphs and data comparisons
- Posts records and processes departmental documents requiring specific knowledge of functional area. Responds to inquiries that require specialized knowledge of the function to respond
- Works without direct supervision, potentially self-guided for a week or more without additional instruction. Analyzes and develops major projects and carries projects through to completion. Researches and interprets a variety of levels of information
- Performs other duties as assigned
Education/ Certifications:
- Bachelor’s Degree preferred but not required, a degree in Business, Marketing or similar quantitative field preferred
- Minimum five to seven years of experience in Merchandising, Marketing or Logistics in retail or wholesale
- Organizational and Project Management experience a plus
- Supervisory or team leadership experience a plus
- Financial, mathematical, statistical, marketing and/or merchandising background to read, interpret, and understand how internal and external factors influence financial results
- Ability to transfer knowledge to retail teams for implementation at store level
- Possess a high degree of self-management, problem solving and analytical ability. Must have ability to interact across various teams to work in cooperation with others to achieve desired results
- Excellent written and verbal communication skills to develop and maintain effective business relationships within and outside of the Company
- Must have the ability to represent the Company’s interests to outside professionals and vendors
- Advanced computer skills including Word, Excel and PowerPoint. Data Warehouse/Ad Hoc/Nielsen experience preferred but not required
- Strong math and analytical skills
- Possess the ability to analyze, interpret and create a plan of action on issues, ideas or ways to build sales within the organization
- Ability to focus on the needs of both internal and external customers
- Good judgment is required for this position as there may be times when direct supervision may not be immediately available.
Remote Role:
- This position is classified as remote where the associate will perform remote work from their primary residence. Remote associates are welcome to work from the office but are not required to do so. While remote associates are not required to work from an office on a regular basis, they may be required to come to the office or other UNFI locations for necessary business reasons or if directed to do so by their manager.
- This position may require the associate to travel to company offices, distribution centers, or other locations for specific meetings or other business reasons.
Benefits: Competitive 401k, Flexible PTO, Remote, Health benefits – first of the month following 30 days of employment, mileage reimbursement, mentorship program/developmental opportunities.
All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status. UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. - M/F/Veteran/Disability. VEVRAA Federal Contractor.
