Practice Manager

Job Description

Job Description

Benefits / Perks

• Competitive wages

Job Title : Clinic Manager

Department : Lower Management

Date Issued : January 31, 2025

SUMMARY

The Clinic Manager is responsible for overseeing daily operations, ensuring quality

urgent care services, and managing an interdisciplinary team to promote efficiency

and patient satisfaction.

The Clinic Manager reports directly to the Owner / Physician and is responsible for

ensuring compliance with policies, financial oversight, staff supervision, and

operational effectiveness.

Provides administrative support in human resources, financial oversight, and team

leadership, ensuring alignment with the organization’s mission, values, and strategic

plan.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Clinic Operations Management

Oversees daily clinic operations, ensuring seamless workflows.

Ensures all staff follow UniCare Plus Urgent Care policies and procedures.

Coordinates and leads clinic team meetings to ensure effective communication and

collaboration.

Implements quality control measures to enhance patient care and operational

efficiency.

Ensures the clinic is adequately staffed for optimal patient care, including

weekends.

Holds employees accountable for timeliness, professionalism, and adherence to

policies.

Reports any incidents or operational concerns directly to the Owner / Physician.

2. Staff Leadership Performance Management

Builds and maintains a high-performing, team-oriented work environment.

Ensures Medical Assistants (MAs) are cross-trained for both front and back-office

roles, particularly for weekend shifts.

Conducts interviews, hiring, and onboarding of new staff.

Provides monthly performance reviews and ongoing feedback to staff.

Approves and monitors scheduling, time off, and training to ensure proper

coverage.

Ensures timely and accurate payroll submission.

3. Financial Billing Oversight

Monitors and ensures clinic financials remain within budget.

Verifies timecards for payroll accuracy.

Ensures timely deposits from the front desk’s daily collections.

Manages petty cash and clinic inventory.

Oversees billing processes, ensuring claims are accurate and compliant.

Coordinates with the billing team to resolve discrepancies and optimize collections.

Works with the Owner / Physician to monitor financial reports and address

outstanding balances.

4. Compliance, Safety Cleanliness Standards

Ensures compliance with all state, federal, and UniCare Plus Urgent Care policies.

Maintains a clean and organized clinic environment.

o Enforces proper food disposal policies (e.g., food must be discarded in the

breakroom).

Ensures staff comply with health and safety regulations.

Reports any compliance violations or patient safety concerns directly to the

Owner / Physician.

5. Front Desk Patient Experience Oversight

Ensures timely and efficient check-in processes with verified insurance.

Ensures front desk collects :

o Co-pays, co-insurance, and past-due balances at the time of visit.

o Offers self-pay rates to patients with high deductibles or out-of-network

plans.

o Processes credit card pre-authorizations for patients with outstanding

balances.

Confirms insurance verification accuracy before patient check-in.

Works with the front desk team to ensure out-of-network patients are informed of

their options.

Ensures timely and courteous patient communication to enhance satisfaction.

6. Reporting Communication

Provides regular operational reports to the Owner / Physician.

Ensures clear communication between staff, providers, and management.

Monitors patient complaints and resolves issues professionally.

Collaborates with external vendors, payers, and stakeholders.

7. Other Responsibilities

Participates in UniCare Plus Urgent Care special events and community outreach.

Ensures adherence to confidentiality policies and HIPAA compliance.

Completes other duties as assigned by the Owner / Physician.

SUPERVISORY RESPONSIBILITIES

The Clinic Manager supervises front and back-office staff, including Medical

Assistants (MAs), front desk personnel, and administrative team members.

Reports directly to the Owner / Physician.

EDUCATION EXPERIENCE REQUIREMENTS

Minimum 1 year of managerial experience in an urgent care or healthcare setting.

Strong leadership, problem-solving, and organizational skills.

Experience with financial oversight, billing, and payroll management.

Proficiency in Microsoft Office (Word, Excel, PowerPoint).

Knowledge of insurance verification, medical billing, and compliance regulations.

KEY SKILLS

Team leadership staff development.

Excellent communication skills (verbal written).

Problem-solving decision-making abilities.

Multi-tasking in a fast-paced environment.

Strong financial and billing acumen.

Proactive in addressing operational challenges.

PHYSICAL DEMANDS WORK ENVIRONMENT

Fast-paced medical office environment with frequent interruptions.

May require standing for extended periods and occasional lifting of supplies.

Ability to handle stressful situations while maintaining professionalism.

COMPLIANCE SAFETY EXPECTATIONS

Complies with OSHA, HIPAA, and clinic policies.

Reports safety hazards and workplace concerns immediately.

Ensures all staff are trained on proper safety procedures.

WORK HOURS SCHEDULE

Full-time position.

Availability required for weekend shifts and extended hours as needed.

Must be flexible to meet the operational needs of UniCare Plus Urgent Care.

Urgent care / Primacy care Experience is highly preferred.