Customer Service Specialist

Company Overview

Unicity was founded with a bold mission to make healthy living a reality in an on-the-go world. Unicity’s business model is person to person sales which has given a personal touch to our sales and growth. This position would be located in Las Vegas, NV and will be on-site.

Unicity is dedicated to developing innovative, science-based products and programs that promote metabolic health and improve the quality of life for people everywhere. For over 30 years, Unicity has been dedicated to developing high-quality products that contain the vital nutrients your body needs. With the proper process, cutting-edge technology, and a mission to Make Life Better, Unicity is paving the way for a better tomorrow.

In addition to competitive pay we can offer:

• Heath, Dental, Vision, Life and other benefits that begin within a month
• Paid maternity and paternity leave
• Generous vacation allowance in addition to company paid holidays
• 401(k) with company match
• Substantial company product allowance
• Reimbursement for internet, cell phone and gym/wellness activities

Customer Service Specialist Job Responsibilities:

• Serves customers by answering their questions and resolving their problems.
• Serves the business by helping track down the root cause of customer problems and engaging with higher management of various departments for a solution.
• Conducts specialized investigations into various problem areas or opportunities by connecting directly with the relevant demographic.
• Works closely with Director of Sales and Customer Service to communicate the reality of the customer experience at Unicity.
• Learns the processes and daily actions of customer service reps and Unicity Distributors, and asks “How could this be done better?”
• Detailed in information gathering and note taking from interactions with the field.
• Contributes to team effort by accomplishing related results as needed.
• Participates in local training and development events.