Shared Services Specialist I

Description

The Shared Services Specialist I plays a vital role in supporting the daily operations of UNICO by managing a variety of administrative and facility-related tasks. Responsibilities include answering and directing incoming phone calls, handling incoming and outgoing mail, maintaining cleanliness and organization in shared kitchen spaces, and supporting special projects across departments.   

Requirements

• Answer telephones and connect callers to the appropriate person.
• Welcome and direct visitors and deliveries.
• Organize and assign incoming reports, documents, mail, and emails to the appropriate person.
• Respond in an appropriate, timely manner to all internal and external requests for information.
• Acquire, organize and modify documents from insurance carrier websites using Adobe Pro software.
• Send Insurance documents to brokers and insureds.
• Track inventory of office products and order supplies.
• Handle clerical tasks such as photocopying, filing, mailing and scanning.
• Support use of conference room technology, event calendars, copiers and phone system.
• Proficiently use Microsoft Office software including Word and Excel.
• Continually evaluate current procedures to ensure that the most effective means are being used to meet assigned goals.

Professional Requirements

• Education: High school diploma or GED; college degree preferred.
• Experience: Clerical and computer knowledge, experience in customer service
• License: Not required

Skills | Abilities  

• Demonstrate oral and written communication skills with the ability to effectively interact with all levels within the organization.
• Proven track record of successful customer service in a fast-paced environment, emphasizing attention to detail.
• Ability to follow up on tasks from start to finish.
• Demonstrates the ability to manage and prioritize multiple tasks simultaneously while maintaining accuracy.
• Demonstrate computer proficiency in Microsoft Office.

Physical Demands

• This role’s physical exertion is sedentary and takes place in an office environment. 
• Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. 
• Substantial movements and repetitive motion of the wrists, hands, and/or fingers. 
• Individual required to have close visual acuity to perform activities such as preparing and analyzing data and figures; transcribing, viewing a computer, and extensive reading.

UNICO Group is committed to the full inclusion of all qualified individuals. In keeping with our commitment, UNICO Group will take steps to ensure that people with disabilities are provided reasonable accommodation. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact Linsey Renner at lrenner@unicogroup.com