Finance Operation Admin II

Description

*2 open positions*

Temp to perm: 6 month assignment with possibility to extend. Temp to perm depending on working experience and openings.

Schedule: Hybrid - Tuesday and Thursday In office, Monday, Wednesday, Friday from home 9am-5:30pm

The Finance Operational Admin II ( Collections) will make outbound calls to customers to resolve balances deemed past due by the Accounts Receivable (AR) system. The AR System will manage customer’s accounts according to defined Strategies. The A/R Processor will use experience to identify customer’s needs and provide solutions.

Essential Job Functions: This is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.

• Responsible for the follow up and timely completion of next action item according to the Strategy under which the account is managed.
• Contact assigned accounts for payments using the various methods defined by the Strategy under which the account is managed, communicate with accounts using system notifications
• Responsible for proper documentation in the AR system.
• Must be able to analyze customer payment trends and make suggestions to mitigate account balances. Must have the ability to quickly review account history, payment and credit information to articulate a resolution
• Resolves payment delay issues, deductions, and cash application issues which the customer has communicated to the Company, which is either preventing payment or will result in a deduction.
• Provides communication to customers via telephone, computer, and written correspondence regarding account’s status, and obtain payments or develops resolution plans up to and including payment..
• Supports inter-departmental initiatives to ensure that goals are met, make suggestions to improve collections effectiveness.
• Process customer payments, and provide customer documentation as needed.
• Perform functions within established guidelines and release orders
• Performs related duties as assigned.
  
  

Knowledge Of

Required Knowledge and Skills:

• Business English usage, spelling, grammar and punctuation.
• Business and personal computer hardware and software applications.
• Collections with a high volume transaction company.
• Must be proficient with Windows and Excel.
  
  

Skill In

• Communicating clearly and concisely, both orally and in writing.
• Establishing and maintaining effective working relationships with others.
• Providing excellent customer service with both internal and external customers.
• Excellent analytical and problem solving abilities with attention to detail.
• Excellent interpersonal skills, including verbal and written communication
• Ability to work independently to achieve desired results.
  
  

Education/Experience

• Minimum of Associates Degree Preferred
• Minimum of Five (5) years of business to business collections experience
  
  

Occasional

PHYSICAL REQUIREMENTS:

• Sitting for extended periods of time at work station or mobile equipment.
  
  

Visual Acuity

• Perform activities such as computer work, preparing and analyzing data, and extensive reading.
  
  

WORKING ENVIRONMENT

• May be required to wear personal protective equipment (PPE) as needed on site visits (i.e. safety glasses, hearing protection, gloves, etc.).