Specialist- Sr. (Epic Principal Trainer)

Role: Specialist- Sr. (Epic Principal Trainer)

Location: Raleigh/Durham, NC(Hybrid)

Job description

The North Carolina Department of Health and Human Services requires the services of one (1) EXPERT Epic Principal Trainer Patient Access to manage the Patient Access training plan for the implementation of an EHR project for the Division of State Operated Healthcare Facilities.
CANDIDATE MUST BE CERTIFIED IN the FOLLOWING EPIC APPLICATION MODULES:

• Grand Central Curriculum Certification
• Prelude Curriculum Certification
• Cadence Curriculum Certification
• TED105 Training Wheels Behind the Scenes
• TED300 Training Environment Build Certification

Key Duties:

• Developing role-based training content, independently or with team members, using a variety of software

• programs, tools, and applications such as Microsoft Office.

• Designing, developing and maintaining instructional materials.

• Maintaining policy and procedure documentation.

• Incorporating feedback from others into existing training and training administration procedures

• Learning new content and consulting with subject matter experts to develop training materials and answer

• any participant questions.

• Assisting with building and testing of training environments (MST environments), and providing support and troubleshooting issues.

• Collaborating with other trainers by co-facilitating classroom instruction and assisting with exercises as

• needed.

• Preparing training lessons, printing materials, and setting up the training room and environment prior to

• the training session.

• Presenting information verbally and in writing in a clear and easy-to-understand manner.

• Following up with trainees outside of the classroom to offer additional support.

• Serving as an expert educator to state staff.

• Training and credentialing additional classroom trainers as needed (train-the-trainer).

• Training staff and end users by teaching technical topics as needed.

• Managing assignments by prioritizing assignments and by creating and adhering to timelines.

Required Skills:

• Experience as an Epic-certified Principal Trainer.
• PT 1 - certified as Principal Trainer for EpicCare Inpatient - ClinDoc with Secure Chat & Rover, Clinical Case Management, Behavioral Health, & LTC
• PT 2 - certified Principal Trainer for Willow Inpatient & Willow Ambulatory, Willow Inventory/Supply
• PT 3 - certified Principal Trainer for EpicCare Ambulatory, Wisdom, EpicCare Link, MyChart Patient Experience Platform, & Healthy Planet
• PT 4 - certified as Principal Trainer for Cadence Enterprise Scheduling. Prelude Registration, & Grand Central Patient Flow with Transfer Center
• PT 5 - certified as Principal Trainer for Resolute Hospital Billing & HB Claims & Remittance; Resolute Professional Billing & Claims
• PT 5 - also certified as Principal Trainer for HIM Deficiency Tracking, Release of Information, EMPI, Coding & Abstracting.
• Ability to work without close supervision, taking ownership of work activities, & ensuring training sessions & materials meet Epic's standards
• Skill and experience in adult education, especially for health information technology or healthcare revenue cycle applications
• Demonstrating flexibility with respect to required changes in training content and delivery methods
• The ability to see things in an open-minded way and examine an idea or concept from as many angles as possible
• Demonstrated abiilty to take ownership of work activities &ensure that they are completed accurately, efficiently, and timely
• Ability to learn new content and leverage that knowledge to develop strong training programs.
• Being cooperative and approachable and taking time to listen to and address others' questions or concerns
• Develops presentations & presents in a clear & interesting manner, commanding the audience's attention, & handling questions/challenges.
• Ability to read text, identify major points, make inferences, and draw conclusions that accurately reflect the material
• Ability to communicate information clearly and concisely to trainers and trainees when speaking and in writing, adjusting materials to audience
• Has a strong work ethic willingness to put forth extra effort when required, including demonstrating persistence in the face of obstacles/adversity
• Experience performing job shadowing
• Certified in developing the Epic training environments.