Position Description: - Serve as the Senior ServiceNow developer responsible for implementing CMDB/SAM/HAM solution design using best industry practices.
- Facilitate requirements gathering and document requirements.
- Design and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, flow, workflow, UI policies, UI actions, Business Rules, ACLs, UI Builder, and any other configurations required to support client processes.
- Translate requirements/stories and mock-ups into fully functional features by working closely with the team lead.
- Develop JavaScript server/client code.
- Create and use update sets and XMLs to move customer configuration and data between environments using agile methodologies.
- Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes, and performing root cause analysis.
- Participate in discovery sessions and process definitions with team lead and other developers.
- Lead efforts and provide guidance in requirements gathering and developing/documenting process workflows.
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Skills Requirements: FOUNDATION FOR SUCCESS (Basic Qualifications)
This experience is the foundation a candidate needs to be successful in this position: - Bachelor's Degree in Computer Science, Mathematics, Engineering or related field.
- 7 years of direct development experience with the ServiceNow platform Integration HUB, Discovery, IRE rules, Workflow, UI Actions, UI Policies, Business Rules, Client Scripts, Script Includes, Catalog Client Scripts, Catalog UI Policies, Email Scripts, Roles / Groups.
- 5 years of experience with importing and exporting data to ServiceNow using data loads, transform maps and transform scripts.
- 5 years of experience developing ServiceNow CMDB/SAM/HAM modules including good understanding of Discovery processes, Software Entitlements and Reconciliation, Hardware Asset Product Life Cyle.
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist SAM/HAM
- Deep understanding of Software Portfolio Management
- Excellent verbal and written communication skills
- Must be able to obtain and maintain a Public Trust. Contract requirement.
FACTORS TO HELP YOU SHINE (Required Skills) These skills will help you succeed in this position: - Solid ServiceNow Developer knowledge (multiple modules and includes CMDB/SAM/HAM) experience.
- Skills with using JavaScript, REST and SOAP integrations.
- Experience with ServiceNow App Engine Studio with UI Builder
- Experience designing and developing ServiceNow process flows and workflow.
- Excellent communication and written skills
HOW TO STAND OUT FROM THE CROWD (Desired Skills) Showcase your knowledge of modern development through the following experience or skills: - ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist SAM/HAM
- Agile development processes
- System integration (SOAP, REST, Stored Procedures, Queues, etc.)
- Experience with process flow documentation creation.
- Strong verbal and written communication skills.
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