Operations Specialist, Affiliate Engagement

SUMMARY

UnidosUS's active and productive relationships with its network of almost 300 Affiliate organizations are at the heart of UnidosUS's work and key to its ability to fulfill its mission to improve opportunities for Latinos throughout the country. The purpose of the Affiliate Engagement component is to contribute to the advancement of the organization's strategic goals by stewarding relationships with Affiliates, identifying opportunities for strategic engagement, and coordinating support that strengthens their organizational development. This position is part of a team that is responsible for the day-to-day communications with UnidosUS' Affiliates across the United States and Puerto Rico; promoting active participation; ensuring appropriate documentation and record-keeping of Affiliate relationships and engagement; and handle other related duties to support the work of UnidosUS.

The Operations Specialist mainly supports the management of the national network while at the same time supporting the advancement of the organization's strategic direction in a specific regional portfolio. Success in this role requires initiative to take on diverse tasks, openness to work with a variety of colleagues across the organization in a fast-paced environment, and ability to use the organization's various data collecting systems.

The ideal candidate will have experience with CRM database and project management systems, administrative support, and a high degree of interpersonal skills. The candidate is resourceful and has acute attention to detail. This position reports to the Director of Affiliate Engagement; however, specific work may be assigned and monitored by other staff project leads. As such, comfort reporting to multiple team members is a must.

This position is hybrid, and will be based in Washington, DC.

Salary : $66,200-$69,700

Essential Functions :

Operations and Technical Support

• Provide timely operations support to the Affiliate Engagement team, including coordinating logistics for team meetings, synthesizing project outcomes, maintaining correspondence such as meeting notes, filing, flagging follow-up / action items, tracking project status, and closing out pending items.
• Maintain and update the Affiliate Engagement data collection systems, in collaboration with the Affiliate Engagement team conducting frequent system updates, manipulation of dashboards and reports.
• Conduct day-to-day data maintenance, merging of large complex data sets, manipulation, and migration from a variety of sources inclusive of other components across the organization, and with Affiliates.
• Track and report on responses to surveys, requests for proposals, and evaluations launched by the Affiliate Engagement team providing ad-hoc briefings, charts, data visualizations, meeting materials, etc.
• Maintain and update Affiliate Engagement listservs on a recurring basis and update team project management systems in a timely manner.
• Support the maintenance and distribution of the weekly digital Affiliate newsletter, including organizing content and drafting the outline in an email marketing system.
• Recommend appropriate workflows within project management systems to support team initiatives and goals.
• In collaboration with the Affiliate Engagement team support the compliance of contracts, invoicing, generating payment requests, and maintaining project files.
• Track, organize, and analyze data for the Affiliate Engagement team to inform decisions for outreach, communications, and capacity-building efforts. This includes using UUS data sources to create reports and other materials for use by colleagues across the organization.
• Working closely with the Digital Services team, assisting with the improvement of the Affiliate Engagement team's database, providing recommendations on data collecting strategies that optimize statistical efficiency and data quality.
• Collaborate with other components in the organization to ensure that data collection efforts are consistent and timely.
• Provide timely troubleshooting support to Affiliates and internal staff on database access and reporting.

Strategy Implementation Support

Required Qualifications

Education & Experience

Desired Qualifications

Skills and Abilities

Competencies

Physical Demands and Work Environment

COVID-19 Considerations :

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ABOUT US

UnidosUS , previously known as NCLR (National Council of La Raza), is the nation's largest Hispanic civil rights and advocacy organization. Through its unique combination of expert research, advocacy, programs, and an Affiliate Network of nearly 300 community-based organizations across the United States and Puerto Rico, UnidosUS simultaneously challenges the social, economic, and political barriers that affect Latinos at the national and local levels. For more than 50 years, UnidosUS has united communities and different groups seeking common ground through collaboration, and that share a desire to make our community stronger. For more information on UnidosUS, visit www.unidosus.org or follow us on Facebook, Instagram, and Twitter.

Employment with UnidosUS is contingent upon the successful completion of a background screen.

EQUAL OPPORTUNITY EMPLOYER. All qualified applicants will receive consideration without regard to race, color, national origin, marital status, religion, gender, age, disability, sexual orientation, gender identity or expression, personal appearance, family responsibilities, political affiliation, or enrollment in a college, university, technical school, or adult education.

Salary : $66,200 - $69,700