What are the responsibilities and job description for the Airport Customer Service Supervisor- Spirit position at Unifi Aviation, LLC?
Description
Essential Functions / Key Responsibilities
Pre-requisites
Education
Work Schedule
Essential Functions / Key Responsibilities
- Supervises and coordinates daily activities of employees to ensure safe and effective operations.
- Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, Unifi policies and safety procedures, and all applicable laws.
- Responsible for shift schedule to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.
- Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner.
- Communicates with manager concerning any problems or issues.
- Schedules and conducts shift meetings.
- Assists in the administration of payroll; completes shift paperwork and performs other administrative functions.
- Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.).
- Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
Pre-requisites
- Must be a local (in-state) resident.
- Valid In-State Driver’s License.
- Ability to pass a pre-employment drug screen.
- Ability to pass up to a 10-year background check.
- Must be at least 18 years of age.
- Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
- Must complete SIDA training to obtain airport authority identification security.
- 2 years of relevant experience. Must be open minded and ready to work as part of a detail-oriented team.
- Excellent customer service skills.
- Strong work ethic.
- Ability to work in a team oriented environment.
- Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.
- Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.
Education
- High School diploma or GED.
- 4 years of relevant experience.
- Relevant supervisory experience.
- Able to communicate information and instructions verbally and/or via radio equipment.
- Able to communicate effectively in a professional manner.
- Strong leadership qualities and ability to create a passionate and efficient workforce.
- Able to effectively resolve employee conflicts.
- Ability to apply creative solutions that have a positive impact on results.
Work Schedule
- You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. We operate in a shift bid environment.
- Must be able to be alert to moving vehicles or aircraft and use radio equipment.
- Enjoy the outdoors on a daily basis (sun, rain, sleet or snow!) May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods.
- Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
- Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
- Must be able to work in cramped or high places.
- Must be able to carry heavy items up and down jet way stairs.
- Supervise team of Customer Service Agents and Leads.
- Unifi is an Equal Opportunity Employer.
- Flight Benefits - exclusive travel privileges for yourself and your family with Delta Airlines
- Competitive pay with daily access to earned wages
- Paid holidays and paid time off
- 401k company match upon eligibility
- Exclusive discounts and additional wellness programs
