Customer Service Supervisor - SGF

Job Description

Job Description

Essential Functions / Key Responsibilities

• Supervises and coordinates daily activities of employees to ensure safe and effective operations.
• Monitors and enforces safe working habits in accordance with OSHA / TSA / DOT / USPS regulations, Unifi policies and safety procedures, and all applicable laws.
• Responsible for shift schedule to include : workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.
• Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner.
• Communicates with manager concerning any problems or issues.
• Schedules and conducts shift meetings.
• Assists in the administration of payroll; completes shift paperwork and performs other administrative functions.
• Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.).
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Basic Qualifications

Pre-requisites :

Experience :

Knowledge, Skills & Abilities :

Preferred Qualifications

Education :

Experience :

Knowledge, Skills & Abilities :

Working Conditions

Work Schedule :

Work Environment :

Physical Demands / Requirements :

Supervisory Responsibilities

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