What are the responsibilities and job description for the Airport Customer Service Agent - ILM position at Unifi?
Requirements and Description
Summary
Unifi Customer Service Agents are the face of the company and our clients. Superior Customer Service skills are required. This is a customer-facing role, providing first-class customer service to everyone on a daily basis.
SPECIFIC HOURS: You MUST be available during one the following hours block, at least 3-4 consecutive days per week. A WEEKEND DAY IS REQUIRED. (ex: Sun- Wed OR Wed- Sat.)
0400-1200, 9:30-5:30pm, 2:00pm-9:00pm
*IF YOU DO NOT HAVE AVAILABILITY DURING THESE HOURS PLEASE DO NOT APPLY*
Responsibilities
- Assists passengers with their baggage pick-up.
- Assists passengers to resolve issues with their delayed, lost, or damaged items.
- Utilizes computer software to track and catalog luggage.
- Handles customer interaction with class in an efficient, effective, and professional manner.
- Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
- Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.
Basic Qualifications
- Must be a local (in-state) resident.
- High School diploma or GED.
- Valid In-State Driver’s License.
- Ability to pass a pre-employment drug screen.
- Ability to pass up to a 10-year background check.
- Must be at least 18 years of age.
- Must have 3 years of customer facing experience.
- Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.
- Must complete ramp and SIDA training to obtain airport authority identification security.
- Must be able to carry heavy items up and down jetway stairs.
- Must be able to be alert to moving vehicles or aircraft and use radio equipment.
Benefits
We provide competitive compensation i.e., a full benefit plan. As a fast-growing business, we offer excellent opportunities for exciting and challenging work. As our company continues to grow, you can expect unlimited career advancement!
