What are the responsibilities and job description for the Airport Customer Service Agent position at Unifi?
Job Summary
As an Airport Customer Service Agent at Unifi, you will be the first point of contact for our customers. This role requires a friendly and outgoing personality to provide exceptional customer service. You will assist passengers with baggage issues, resolve complaints, and utilize computer software to track luggage.
Key Responsibilities
- Assist passengers with baggage pick-up and resolve issues with delayed, lost, or damaged items.
- Utilize computer software to track and catalog luggage.
- Handle customer interactions with class in an efficient, effective, and professional manner.
- Perform other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
- Maintain a safe working environment by being aware of moving vehicles or aircraft and using radio equipment.
Basic Qualifications
- Must be a local resident (in-state).
- High School diploma or GED required.
- Valid In-State Driver's License necessary.
- Ability to pass a pre-employment drug screen.
- Ability to pass up to a 10-year background check.
- Must be at least 18 years old.
- Authorization to work in the United States as defined by the Immigration Reform Act of 1986 required.
- Ramp and SIDA training to obtain airport authority identification security necessary.
Benefits
We offer competitive compensation and a full benefit plan. As a fast-growing business, we provide excellent opportunities for exciting and challenging work. With unlimited career advancement, you can expect to grow with our company.
Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
