What are the responsibilities and job description for the Airport Customer Service Lead - IAH position at Unifi?
Requirements and Description
Benefits
- Flight Benefits – exclusive travel privileges for yourself and your family with Delta Airlines
- Competitive pay with daily access to earned wages
- Paid holidays and paid time off
- Comprehensive Medical, Dental and Vision Insurance
- 401k company match upon eligibility
- Exclusive discounts and additional wellness programs
Requirements, Knowledge, Skills & Abilities:
- Able to communicate effectively in Spanish language.
- Assigns activities of the applicable Customer Service Agents and ensures completion of tasks.
- Assist passengers with a smile and friendly face through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
- Handle all aspects of ticketing and check-in by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems.
- Direct passengers through Customs, Immigration, and Quarantine.
- Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
- Operate equipment to include the jet way, computer keyboards, and carrier-specific reservation/ ticketing software.
- Push wheelchairs with wheelchair-bound airline passengers through all areas of the airport, including terminal and gate areas.
- Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
Basic Qualifications
Pre-requisites
- Must be a local (in-state) resident.
- Valid In-State Driver’s License.
- Ability to pass a pre-employment drug screen.
- Ability to pass up to a 10-year background check.
- Must be at least 18 years of age.
- Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
- Must complete ramp and SIDA training to obtain airport authority identification security.
Experience
One year of relevant experience. Must be open minded and ready to work as part of a detail-oriented team.
Knowledge, Skills & Abilities
- Excellent customer service skills.
- Strong work ethic.
- Ability to work in a team oriented environment.
- Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.
- Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.
Preferred Qualifications
Education
High School diploma or GED.
Experience
Two years of relevant experience.
Relevant supervisory experience.
Requirements, Knowledge, Skills & Abilities
- Able to communicate effectively in Spanish language.
- Able to communicate information and instructions verbally and/or via radio equipment.
- Able to communicate effectively in a professional manner.
- Able to work quickly and efficiently to meet tight time restrictions.
- Previous passenger service experience.
Working Conditions
Work Schedule
You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. We operate in a shift bid environment.
Work Environment
Must be able to be alert to moving vehicles or aircraft and use radio equipment.
Enjoy the outdoors on a daily basis (sun, rain, sleet or snow!) May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods.
Physical Demands/Requirements
- Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
- Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
- Must be able to work in cramped or high places.
- Must be able to carry heavy items up and down jet way stairs.
Supervisory Responsibilities
Supervisor team of Customer Service Agents.
