What are the responsibilities and job description for the Airport Customer Service Supervisor-ICT position at Unifi?
Requirements and Description
The Customer Service Supervisor safely and efficiently leads and coordinates the efforts of customer service/ ramp personnel and ensures the timely delivery of all services for airlines as contracted. The Customer Service Supervisor takes accountability for safety, operation standards, training, and policy implementation.
Essential Functions / Key Responsibilities
- Supervises and coordinates daily activities of employees to ensure safe and effective operations.
- Monitors and enforces safe working habits, Unifi policies and safety procedures, and all applicable laws.
- Enforces Company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, Professional Conduct, and diversity initiatives and investigates and responds to employee relations issues in a timely manner.
- Communicates with Manager concerning any problems or issues.
- Schedules and conducts shift meetings, observations
- Assists in the administration of payroll; completes shift paperwork and performs other administrative functions.
- Performs job duties of assigned shift (i.e., ramp, cabin service, cargo, baggage, passenger service).
- Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
Responsibilities for Customer Service Supervisor
- Safely lift, load, unload and transport baggage, mail, and cargo from aircraft to airport
- Maintain on-time connections by guiding aircraft to and from gate positions
- Protect baggage and other equipment from damage, loss, and weather conditions
- Drive and operate ground equipment, such as tugs, cargo carts, service trucks, and belt loaders
- Assist with record-keeping and documentation to ensure correct routing of baggage
- Adhere to safety guidelines and maintain safe working conditions
- Report equipment problems and breakdowns to facilitate fast repairs
- Able to perform trainer duties
Qualifications for Customer Service Supervisor
- Able to work in extreme conditions, such as hot and cold weather, as well as small spaces
- Eligible to receive appropriate security clearances after satisfactory completion of a criminal background check.
- Familiarity with basic computer programs to assist with record-keeping and baggage routing
- Possess a valid driver's license with a good driving record.
- Flexible schedule allowing work during nights, weekends, and holidays. Some shifts may require extended hours to meet business needs.
- Must be able to lift, carry, push, pull and move items up to 70 pounds or more on a regular basis.
- Must be able to observe, judge distances, identify surroundings, hazards, aircrafts and equipment.
- Must be able to communicate by radio and other devices.
Preferred Qualifications
Experience:
One year of relevant experience required.
Knowledge, Skills & Abilities:
Able to communicate information and instructions verbally and/or via radio equipment.
Able to communicate effectively in a professional manner.
Excel proficiency required
24*7 availability required
Travel 15% required
Unifi is an Equal Opportunity Employer
"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status."
