What are the responsibilities and job description for the Customer Service Agent (Full-Time) position at Unifi?
Requirements and Description
Customer Service Agent
Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing an exceptional experience getting aircraft and passengers to their destination safely.
Are you passionate about aviation and customer service? We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners.
1 year of customer service experience preferred. Hiring immediately. Paid training is provided for all new employees. Join our team and see where the flight benefits can take you.
Benefits:
- Flight Privileges: Offered after 30 days for employees and eligible family members!
- Bi-weekly pay for hourly employees
- Full time starts at 30 hours per week!
- Paid time off (for full time employees).
- Comprehensive Medical, Dental and Vision Insurance. (for full time employees)
- 401k for all employees.
- Exclusive discounts and additional wellness programs.
Job Duties:
- Performs passenger service functions including making reservations, preparation and issuance of tickets and itineraries, checking baggage
- Performs duties in the departure lounges or at boarding gates when enplaning and deplaning passengers
- Checks passengers for correct travel documents and ticket validity
- Performs lost and found activities, tracing procedures and search and returns of found articles
- Prepares and maintains required records and reports of lost and found activities
- Prepare receiving of airfreight shipments, establishes acceptability, determines routing, classifies, transfer manifest drayage documents and various domestic and international forms.
- Maintains inventory and records of shipments accepted, warehoused, dispatched and delivered to customers
Qualifications:
- Must be a local (in-state) resident.
- High School diploma or GED.
- Excellent communication skills - verbal & written
- Attention to detail is required
- Ability to pass a pre-employment drug screen.
- Ability to pass up to a 10-year background check.
- Must be at least 18 years of age.
- Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.
- Must complete ramp and SIDA training to obtain airport authority identification security.
Physical requirements:
- Must be able to constantly lift, move up to 70 lbs; Frequently lift, move weights greater than 70 lbs; and constantly walk, stand, reach above shoulder, climb, crawl, stoop, squat, kneel and bend.
- Must be alert to moving vehicles or aircraft and use radio equipment at the same time.
Working conditions:
- Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.
