What are the responsibilities and job description for the Director of Operations position at Unifi?
We are currently looking to hire a motivated Director of Operations to join our team!
POSITION SUMMARY
The Director of Operations is responsible for all station operations, ensuring that the delivery of services is consistent, professional, safe, and secure. The role requires a seasoned senior manager with strong operational and business understanding and leadership skills. The incumbent must have the ability to run a business in a challenging environment.
PRINCIPLE DUTIES AND RESPONSIBILITIES
- Oversight of Operational leadership and drives safety, operational performance, customer experience, and financial results
- Evaluate daily staffing and ensures resources are aligned for optimum performance
- Anticipate future staffing needs and ensure proactive recruiting measures are implemented
- Full P&L responsibility
- Daily labor management
- Execute daily, weekly, and monthly operational plans consistent with customer expectations
- Identify and drive continuous improvements in the operation process and communicate them to the executive team and customer
- Ensure adherence to airport and aircraft security regulations and compliance with all government regulatory requirements
- Build effective partnerships with internal departments, outside vendors, contractors, business partners, communities, and other business entities
- Interacts regularly with the executive team to ensure operational priorities are aligned with total company direction.
- Promotes team-building initiatives and performs coaching/mentoring activities to develop and motivate team members.
- Ensures information is communicated in a clear, accurate, and comprehensive manner.
- Promotes Unifi’s policy on Equal Employment Opportunity, Anti-Harassment, and diversity initiatives.
- Participates in employee relations investigations when complaints are brought forth and resolves issues in a professional and timely manner.
- Ensures compliance with Company policies and rules
QUALIFICATIONS/SKILLS/ABILITIES:
- Bachelor’s Degree in Business, Aviation Management or related field or equivalent work experience is preferred.
- Previous experience leading large operations is highly preferred.
- Proven ability to solve problems and influence people across all functional areas.
- Must have experience in airline ground services in below wing and cabin operations
- Must have the ability to identify, evaluate and refine operational and financial results and manage to meet/exceed target performance. Must be able to lead team members effectively, as well as coach and develop individuals toward meeting corporate and individual goals.
- Outstanding facilitator and communicator; lead innovation by teaching, consensus-building, and project execution.
- Ability to manage multiple priorities and be self-starting on tasks within area of expertise.
- Ability to lead and demonstrate initiative and work well in a team environment
- Excellent oral and written communication skills
- Solid decision-maker with excellent analytical skills.
