LGA Cabin Dispatch Agent - F/T

Summary

Cabin Dispatch Agents are logistic geniuses that manage dispatching employees and applicable equipment to their arriving and departing flights, planes and/or assignments. Dispatch Agents will deal with various airline systems and use effective communication with all cabin agents and leadership team to ensure passengers depart in a clean and sterile aircraft within a scheduled timeframe.

Essential Functions / Key Responsibilities 

·        Ensures all employees have their correct information for their daily assignment.

·        Closely monitor hours used to run a lean and efficient operation.

·        Good decision-making skills to balance work hours with demands of the operation

·        Prioritizes tasks and manages the turnaround of an aircraft from arrival to departure.

·        Respond to any emergencies and non-emergencies to efficiently come to a solution.

·        Ensure timely and efficient movement of resources according to daily time schedules and logistics.

·        Good writing skills to provide leadership and executive team with reports.

·        Record and maintain logs and reports of dispatch information.     

·        Handle all aspects of cabin support by operating a computerized system for boardings and arrivals.

·        Most importantly, communicate promptly, efficiently and amicably with agents, colleagues and leadership team.

·        Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Basic Qualifications 

• MUST HAVE two-plus years of dispatcher or relevant experience, with customer service in addition to some level of supervisory experience.
• Must be a local (in-state) resident. 
• Valid In-State Driver’s License. 
• Successfully pass pre-employment screening and background check.
  
• Must be at least 18 years of age. 
• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. 
• Must complete ramp and SIDA training to obtain airport authority identification security. 

• Prior experience necessary working in a fast-paced environment under time constraints. 
• Must be able to maintain composure and professionalism when dealing with the frontline and customers all while answering the phone.
• Must be open minded and ready to work as part of a detail-oriented team. 

• Excellent customer service skills.  
• Strong work ethic. 
• Ability to work in a team-oriented environment.  
• Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role. 
• Able to understand documents, learn and follow ticketing procedures, and other rules and regulations. 
• Able to communicate information and instructions verbally and/or via radio equipment. 
• Able to communicate effectively in a professional manner. 
• Able to work quickly and efficiently to meet tight time restrictions.   
• Must be flexible with schedule.

Unifi is an equal opportunity employer.