Service Sales Representative

Description: Calibrated To Exceed Expectations

Who We Are

UniFide CST is a primary distributor of weighing systems and solutions, thermal printing equipment, and data collection software. With a long-standing reputation for superior service and products, our technical services, sales, and representatives are positioned to provide solutions for your business needs. Our mission is to exceed customer expectations while maintaining the highest ethical standards.

The Role

As Service Sales Representative, you will be responsible for driving service revenue growth through lead generation, qualification, and closing of sales. In doing so, you will develop a territory sales plan utilizing marketing, distribution, and direct sales resources to set up new accounts and expand existing account services. You will call on existing equipment scale customers, previous service customers, and new prospective customers.

What A Day In The Life Is Like

• Open New Accounts and Increase Market Share
• Cold Calling and Lead Generation: Spend part of your day connecting with potential customers, introducing them to UniFide CST's service offerings. You’ll also follow up on warm leads and referrals to grow your territory
• Expanding Existing Accounts: Leverage relationships with current clients to identify new service opportunities. Share tailored solutions that meet their specific needs
• Achieve Sales Targets: Develop and execute a business/territory marketing plan to meet and exceed revenue goals
• Identify Key Accounts: Research and maintain a pipeline of present and future key accounts, keeping all data up-to-date in the CRM system
• Customer Engagement
• Build Relationships: Establish trust and rapport with existing and potential clients by proactively reaching out, understanding their needs, and offering timely solutions
• One-on-One Sales Calls: Visit customer sites to demonstrate UniFide CST’s capabilities and propose customized service packages
• Leverage Social Media: Engage with customers through online platforms to foster connections and share updates on service offerings
• Customer Retention: Follow up on service satisfaction surveys, encourage feedback, and ensure customer agreements are renewed promptly
• Proposal and Contract Management
• Tailored Proposals: Prepare and present detailed service proposals that align with customer objectives and budgets
• Strategic Negotiation: Negotiate agreements, terms, conditions, and modifications
• Contract Administration: Manage the lifecycle of customer contracts, from setup to closeout, ensuring all documentation is accurate and up to date
• Collaborative Selling
• Upselling Opportunities: Partner with service technicians to identify additional solutions for customers during service calls
• Reactivating Dormant Accounts: Reconnect with past customers to regain their business and introduce them to updated service offerings
• Competitor Conversion: Reach out to customers currently working with competitors
  
  

Required Qualifications

• Associate degree in a related field
• At least 3-5 years of related experience in business-to-business sales
• Strong business and financial acumen
• Excellent organization, communication, and interpersonal skills
• Ability to travel to customer locations and trade shows
  
  

Preferred Qualifications

• Prior sales, project management, and/or technical knowledge of the analytical instrument sales market
• Prior scale and weighing equipment experience
  
  

Benefits

• Company vehicle for business travel
• Health, Dental, Life, and Vision Insurance
• PTO (15 days/120 hours)
• 401(K) w/ 3% match
• Base salary commission (no salary cap!)
• Flexible schedule
• THE PEOPLE!
  
  

Why Join UniFide CST

Joining UniFide CST means becoming part of a team that is passionate about delivering best-in-class products and services. We offer a supportive work environment that values straightforward communication and fosters professional growth. Our commitment to customer-focused service has been foundational to our success, and we are looking for individuals who share this dedication.