What are the responsibilities and job description for the Customer Experience Manager position at UNIFIED BANK?
UNIFIED BANK, in Dover, OH, has an immediate opening for the full-time position of Customer Experience Manager. This position reports directly to UNIFIED BANK’s Customer Experience & Sales Executive.
Responsibilities include, but are not limited to:
- Leading the Dover Banking Center according to the Bank’s culture, The UNIFIED Way.
- Supervises and develops Banking Center Team Members to provide warm, friendly and efficient customer service.
- Maintains compliance with Bank and Regulatory policies and procedures.
- Leads and develops Customer Service Representatives in operational job knowledge, products and services, selling techniques, security and compliance.
- Coaches, develops and reviews performance, regularly, with all branch Team Members.
- Generates, processes and closes non-complex consumer loans.
- Motivates Team Members to build relationships with customers and offer Bank products and services.
- Monitors progress and works with staff to attain Banking Center achievement objectives.
- Resolves customer concerns in a professional, tactful manner.
- Responsible for the Banking Center’s vault cash, ordering of currency, balancing and adherence to internal security controls.
- Monitors all security and compliance issues, ensures accuracy and adheres to all Bank policies.
Job Requirements:
- 2 years of retail banking experience in a Teller, Personal Banker or Customer Service role.
- Excellent business communication skills, both written and verbal.
- Ability to lead, develop and motivate branch team to achieve branch objectives.
- Position requires standing and walking for the majority of the day and the ability to lift approximately 40lbs.
- Associates Degree OR equivalent related work experience is required.
UNIFIED BANK is an Equal Opportunity Employer.
