Sales and Community Engagement Coordinator

Job Overview

Unified Boxing Club, a premier boxing gym located in Hollywood, is looking for a driven and experienced Sales & Community Engagement Coordinator to join our growing team. As the Sales & Community Engagement Coordinator, you will take charge of managing all sales inquiries, fostering strong business-to-business relationships with local businesses and neighboring apartment complexes, and ensuring that our members have an exceptional experience. With a year of successful operations under our belt, Unified Boxing Club is now ready to expand and elevate its member retention strategy, and we need a dedicated individual to help us drive that vision. This is a vital role for someone who thrives in customer-focused environments and is passionate about delivering excellent service while building long-lasting relationships.

Key Responsibilities

• Sales Inquiries Management: Handle and respond to all inbound sales inquiries, ensuring that prospective members receive timely, informative, and personalized responses.
• Business-to-Business Development: Develop and manage relationships with local businesses, neighboring apartment complexes, and organizations to build partnerships, increase memberships, and expand our community presence.
• Member Retention: Create and implement strategies that enhance member satisfaction and reduce attrition, ensuring a positive and welcoming gym environment.
• Member Experience: Ensure that all members have an exceptional experience from the moment they inquire about the gym to their daily visits, addressing concerns, needs, and feedback promptly.
• Data Management: Monitor member activity and trends, utilizing data to proactively engage with members and provide customized solutions to enhance their experience.
• Customer Relationship Management: Build strong relationships with members to foster a sense of community and loyalty within the gym.
• Communication & Support: Work closely with the team to communicate member feedback and implement improvements to both the sales process and overall experience.

Qualifications

• Experience: Previous experience in sales, customer service, or gym-related fields is preferred. A background in managing member retention or business development is a plus.
• Excellent Communication Skills: Strong written and verbal communication skills, with the ability to engage professionally and positively with prospects, members, and business partners.
• Organizational Skills: Ability to manage multiple sales inquiries, business partnerships, and member relationships while maintaining a high level of attention to detail.
• Problem Solving: Strong ability to handle member concerns or issues with empathy, professionalism, and quick resolution.
• Customer-Focused: A passion for delivering an exceptional customer experience and ensuring members feel valued and supported.
• Tech-Savvy: Comfortable using CRM systems to manage inquiries, track leads, and monitor member retention efforts.

Why Join Us?

• Exciting Environment: Be part of a young but rapidly growing and dynamic fitness brand with an exciting community of boxing enthusiasts.
• Career Growth: Unified Boxing Club is expanding, and we are looking for someone ready to grow with us. There will be opportunities to take on additional responsibilities as we continue to thrive.
• Positive Impact: Your work will directly influence the overall success of the gym by helping us establish strong business relationships and creating a community where members feel at home.

If you're passionate about fitness, love building relationships, and are excited to help shape the future of Unified Boxing Club, we'd love to hear from you!

Job Type: Part-time

Pay: $20.66 - $22.09 per hour

Expected hours: 6 – 12 per week

Benefits:

• Flexible schedule

Schedule:

• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• Weekends as needed

Experience:

• Sales: 1 year (Required)

Ability to Commute:

• Los Angeles, CA 90038 (Required)

Work Location: Hybrid remote in Los Angeles, CA 90038

Salary : $21 - $22