IT Assistant

The IT Assistant will be responsible for assisting with the upkeep of the company’s IT systems; ensuring they are running efficiently and securely. This includes managing networks, hardware, software, and troubleshooting any IT-related issues. The IT Assistant plays a key role in maintaining and improving the company’s technological environment.

Responsibilities include but are not limited to:

·        Manage the administration, support, and training for business/customer systems including but not limited to Netsuite, Hubspot, Customer Web Portals, Website backend, Chat services and internal systems 

·        Create Netsuite reports, alerts and dashboards 

·        Train users on newly deployed systems and system enhancements 

·        Set up new users, update permissions, modify user roles 

·        Log, track and troubleshoot user reported systems issues 

·        Assist in deployment of new systems and functionality 

·        Assist with User Adoption of new programs 

·        Working with Application Development Team, create documentation, conduct pre and post deployment testing 

·        Monitor health and performance of business/customer systems and integrations 

·        Maintain and update documentation for all business systems, their functionality, customizations, integrations, code and user instructions 

·        Assist Director on various projects and department responsibilities 

Qualifications and Desired Skills:

·        Interest in IT Systems, hardware and software.

·        Eager to learn

·        Excellent organizational skills

·        Creative thinking for sophisticated solution design and issue resolution.

·        Excellent, proven interpersonal, written, and verbal communication skills.

·        Ability to multi-task, problem solve and think on own feet.

·        Being enthusiastic, able to motivate a team to achieve results.