Account Manager, Sales & Service

Job Requirements

Alkegen has an exciting opportunity to join our Global Sales & Service Team. This team is expanding quickly to support our rapidly growing product portfolio and organization. Our team works closely with outside sales, operations, and product / application engineering to further develop and grow business with our existing customers as well as nurture new prospects through the various stages of our sales funnel. Why work for us? Alkegen is an innovation-driven leader focused on battery technologies, filtration media, and specialty insulation and sealing materials. Through global reach and breakthrough inventions, were delivering products that enable the world to breathe easier, live greener, and go further than ever before.? With over 60 manufacturing facilities with a global workforce of over 9,000 of the industrys most experienced talent, including insulation and filtration experts, Alkegen is uniquely positioned to help customers impact the environment in meaningful ways. Alkegen offers a range of dynamic career opportunities with global reach. From production operators to engineers, technicians to specialists, sales to leadership, were always looking for top talent ready to bring their best.? Come grow with us! Job Description Summary The Account Manager, Sales & Service is responsible for order management and sales activities for an assigned territory of accounts. Develops and grows new and existing accounts, markets, and sales of new products in accordance with the Business Plan. Maintains highest level of knowledge possible of Alkegen's products, applications, services, and policies. Services all customers within the assigned territory. ? Maintains cognizance of all market influences. Manages channels of distribution. Penetrates and develops new accounts while maintaining existing business and integrating product / process and application knowledge into successful territory plan. Assesses customer requirements and competitor activity.? Responsibilities Order Management

Receives and processes customer orders, inquiries covering items or products ordered.

Maintains an ongoing relationship with assigned customers. Uses knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer.

Responsible for ensuring that the order has been entered correctly and that the customer has received acknowledgment with a realistic delivery date.

Provides standard pricing and quoting, product availability, and schedule information within established guidelines.

Work closely with Production Control, Purchasing, and Shipping to ensure our customers needs are being met. Tracks order activity and alerts appropriate stakeholders of any potential delivery problems. Partners with Logistics to expedite delivery of selected orders.

Maintain a high level of customer service as reflected by a low number of customer complaints.

Will need to have basic knowledge of export order processing including ocean and air export shipment regulations and familiarity with NAFTA and other free trade agreements.

Sales Performance & Reporting :

Utilize commercial systems and processes to effectively manage assigned territory (CRM, tableau, Key Account Plans).

Prepare regular sales reports and forecasts for management review.

Provide insights and recommendations based on sales data and market analysis.

Achieve revenue targets and sales KPIs.

Negotiate terms and conditions with customers to secure profitable and mutually beneficial agreements. Prepare price quotations to existing and potential new customers???

Customer Relationship Management

Own and Grow Assigned Accounts, selling in consultative way to increase customer value. Build and maintain strong relationships with existing customers to foster loyalty and repeat business.

Resolve escalated customer problems, complaints, and inquiries for assigned accounts

Use CRM to maintain accuracy of all contacts / accounts, manage leads, and progress opportunities.

Communicate with cross-functional teams to increase sales, reach additional markets, and promote new business.

Use customer feedback to generate ideas about potential new products, product updates and new applications.

Qualifications : ?

Bachelors Degree preferred, engineering / business / marketing.

1 - 2 years sales / sales support experience.

Exceptional communications skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence.

Highly motivated and positive attitude with strong customer focus.

Adept computer skills, including proficiency in CRM, Microsoft Office Suite and Teams.

Ability to work independently as well as in a team in a fast-paced environment.

Ability to multi-task, prioritize, and manage time effectively

Excel in skill of negotiation, building relationships, and product / market knowledge.

Reliable, trustworthy and detail oriented with good decision-making skills.

Salary equals up to $27.40 per hour.

If you are interested in being part of a world class Sales & Service team here at Alkegen then we would love to hear from you. Alkegen is committed to cultivating and preserving a culture of inclusion throughout the organization. We recognize that we can learn better together with a diverse team of employees and that our individual differences, experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation. Employment selection and related decisions are made without regard to sex, race, ethnicity, nation of origin, religion, color, gender identity and expression, age, disability, education, opinions, culture, languages spoken, veterans status, or any other protected class.

Salary : $27