What are the responsibilities and job description for the IT System Administrator position at Unifrax?
Job Requirements
Why work for us?
Alkegen brings together two of the world’s leading specialty materials companies to create one new, innovation-driven leader focused on battery technologies, filtration media, and specialty insulation and sealing materials. Through global reach and breakthrough inventions, we’re delivering products that enable the world to breathe easier, live greener, and go further than ever before.
With over 60 manufacturing facilities with a global workforce of over 9,000 of the industry’s most experienced talent, including insulation and filtration experts, Alkegen is uniquely positioned to help customers impact the environment in meaningful ways.
Alkegen offers a range of dynamic career opportunities with globe-spanning reach. From production operators to engineers, technicians to specialists, sales to leadership, we’re always looking for top talent ready to bring their best. Come grow with us!
Job Responsibilities :
The IT Site Support Administrator is a technical position within the IT organization. This position is responsible for maintaining the design, integrity and performance of the IT Systems. As a member of the IT Operations team and the technical service desk, this individual will play a key role in the delivery of high quality support and exceptional customer satisfaction
Reporting directly to the IT Site Operations Manager, the incumbent is required to work independently with minimal supervision. This position is a customer facing role that interacts with people at every level of the organization providing support services, contributing to continual development and assisting in the deployment of global IT Infrastructure and Operations initiatives.
Key Responsibilities
Manage business critical IT systems to include Active Directory, M365, VoIP, MDM solutions
Isolate / troubleshoot network connectivity issues.
Respond to and provide accurate incident resolution and service request management within established SLA
System Imaging, upgrades, configuration, and deployment utilizing enterprise-based tools
Manage and verify integrity of backups and restores of Company data.
Identify and mitigate potential areas of risk
Contribute to knowledgebase and process archives through technical documentation
Sustain state-of-the-art awareness to technologies that benefit the organization and its goals.
Participate in Divisional and Global Infrastructure implementation projects
Availability to participate in On Call Rotation 1x / month – Triage / Troubleshoot all Emergency issues in accordance with the critical response process.
Act as Project Manager for site projects taking responsibility for implementation within the larger business initiative
Train users in best practice usage of IT in line with documentation and procedures
Work with internal and external partners
Education, Experience, Skills and Abilities
Bachelors | Associate Degree preferred
5 years of equivalent experience in IT support functions.
Clear understanding of networking principles and the ability to isolate and resolve issues (LAN / WAN).
In-depth experience in a Microsoft-based environment (Active directory and Windows)
A strong knowledge of IT Infrastructure, security, systems and applications
Self motivated with a sharp attention to detail
Knowledge of IT Operations, processes and best practices
Possesses excellent self-management, interpersonal communication and organizational skills with a strong commitment to a TEAM environment.
Ability to easily adapt to and learn new technologies
Strong customer service skills with the ability to articulate clearly to a non-technical audience
Excellent verbal / written communications and listening skills.
Additional Education, Experience, Skills Preferred :
- Knowledge of Virtual Environments (VMWare / ESXi, Hyper-V), Cisco IOS, SCCM, Crestron, Mitel / Shortel, Azure, ERP, EDI, CAD / CAM Applications, Manufacturing / Automation
