Fraud Investigator

Job Description

Job Description

Overview :

UNIFY Financial Credit Union is one of the nation’s largest 100 credit unions with a reputation for being financially sound and growth-oriented. We’re expanding rapidly to meet the needs of a growing member base. At UNIFY, our team members work together to strive toward a common goal, “providing superior service to our members.” In doing so, we promote a culture where your ideas matter, your growth matters, and you matter. We encourage all team members to challenge and encourage themselves and their teammates to work smarter and to be more successful

Summary :

Researches, analyzes, and generates accurate and meaningful information to assist in performing fraud investigation and loss prevention functions to detect, identify, prevent, and protect the Credit Union from financial crimes and fraudulent activities. Manages multiple cases involving fraudulent activities.

Notes : This role will work onsite daily from our Ops Center in Allen, TX.

This role is not eligible for remote work.

To support our West Coast locations, this role will work a second shift, with an estimated start time between 10 : 00-11 : 00AM CST.

Responsibilities :

• Conducts fraud investigations and loss prevention procedures, including reviewing fraud monitoring reports, conducting special investigation and research, and preparing and delivering fraud awareness training.
• Performs daily reviews of Fidelity Information Systems (FIS) fraud alerts and identifies any suspicious accounts within UNIFY’s member databases.
• Performs daily reviews of customized reports and Verafin system alerts, to identify instances of account abuse and / or fraud including counterfeiting, forgery, altered checks, identify theft, and account takeover.
• Analyzes other high-risk transaction data to detect potential fraud activities.
• Performs thorough review on member accounts suspected of abuse, fraud, or negligence. Takes appropriate action to restrict and / or remove services from accounts suspected of abuse or fraud and communicates with team members from other departments involved with identified member accounts, to alert the team member and / or the member of the restrictions.
• Supports team members of Branch Operations, Contact Center, OSC, Collection and other Credit Union functions with questions / concerns on identified instances of fraud or potential fraud. Provides guidance on appropriate course of action.
• Prepares and files necessary reports following fraud investigations, including criminal complaints with local law enforcement and Suspicious Activity Reports
• Assists in gathering of statistics and information necessary in preparation of periodic fraud reports.
• Ensures full compliance with UNIFY Financial Credit Union Core Values, Service Standards, policies, and procedures; and with the Bank Secrecy Act.
• Completes card analysis in line with identifying and understanding fraud patterns, proposing rules and other supplementary countermeasures to address BIN attacks and card compromises.
• Presents findings and proposals to leadership / management and assess the effectiveness of rule implementation post-production.
• Works with leadership to gain knowledge on the card platforms and tools to enhance the mitigation strategies.
• Performs other duties as assigned.

Qualifications :

See the UNIFY Difference!

At UNIFY, we believe that each team member is a valued contributor. Through a teamwork approach, we strive to provide a positive and rewarding workplace that helps our team succeed. UNIFY provides a work environment which promotes learning, growth, and the opportunity for team members to challenge themselves.

Competitive Compensation and Excellent Benefits Package

Medical (PPO / HMO), Prescription, Dental (PPO / DMO), Vision, Life, and Short- and Long-Term Disability Insurance

Dependent and Medical Care - Flexible Spending Accounts

Vacation, Sick, Personal and Holiday Pay

401(K) Plan with employer match

Education reimbursement for approved programs

UNIFY banking privileges for you and your family

An offer of employment is conditioned upon complying with UNIFY's requirements including, but not limited to, signing a consent to conduct a background investigation.

UNIFY is proud to be a drug-free, equal-opportunity employer. For more information on UNIFY, visit us at www.unifyfcu.com