What are the responsibilities and job description for the Manager, Digital Banking position at UNIFY Talent Acquisition?

Job Description

UNIFY is seeking a dynamic and driven Manager, Digital Banking to take ownership of UNIFY’s flagship online banking product.

If you have a proven track record of people leadership and end-to-end management of online financial products, we want to hear from you!

In this critical role, you won’t just oversee our digital banking platform — you’ll be its ultimate champion. You’ll own every aspect of its performance, from uptime and service quality, to enhancements, and make Member-driven and data-driven recommendations regarding its long-term strategy. When opportunities or challenges arise, you’ll step in with urgency and authority, driving your team’s solutions and collaborating with vendors to restore service and ensure member satisfaction.

Why You’ll Thrive Here :

Ownership & Authority : Be the decision-maker driving changes, improvements, and the overall success of our online banking platform.
Impact & Innovation : Shape the digital experience for our members, ensuring they have seamless, secure, and intuitive online banking.
Leadership Opportunities : Motivate a dedicated team, external partners, and stakeholders to deliver best-in-class digital banking solutions.

What You Bring to the Role :

Demonstrated leadership in managing digital financial products.

A proactive, solutions-oriented mindset with a passion for digital excellence.

A readiness to embrace responsibility and manage escalations with poise and expertise.

Overview :

UNIFY Financial Credit Union is one of the nation’s largest 100 credit unions with a reputation for being financially sound and growth-oriented. We’re expanding rapidly to meet the needs of a growing member base. At UNIFY, our team members work together to strive toward a common goal, “providing superior service to our members.” In doing so, we promote a culture where your ideas matter, your growth matters, and you matter. We encourage all team members to challenge and encourage themselves and their teammates to work smarter and to be more successful

Summary :

Directs and oversees all implementation, operations, performance, and support of the credit union’s digital platforms, including eBanking, ePay, Mobile Banking, Zelle, eStatements, Online Account Opening, Online Appointment Scheduling and Credit Monitoring. This role involves collaborating with product vendors, internal teams, and cross-functional departments to drive digital innovations, ensure seamless operations, and maintain compliance with regulatory standards. Responsibilities include managing a team of analysts and support professionals while ensuring optimal performance of digital products and services.

Note : This role will work onsite daily from our Operations Center in Allen, TX.

This role is not eligible for remote work.

Responsibilities :

Interfaces with third-party service providers related to the implementations, operations and performance of digital services provided. Partner with vendors to influence product roadmaps, coordinate releases, and optimize platform functionality. Document and analyze vendor release notes, identifying impacts on product functions and features. Lead the implementation of new products, features, and vendor releases.

Ensures excellence and maturity of effective controls for operations and risk mitigation. Define and document operational processes and practices. Manage eBanking Risk Assessment, ensure audit reviews and compliance with internal standards and external regulations. Oversee the execution and documentation of product testing and functionality validation. Appropriately identifies, evaluates, and manages risk within area. Implements risk mitigation strategies and activities as appropriate.

Oversees and directs daily operational service, quality and productivity of department. Ensures the adjustment of staff schedules to properly allocate resources in order to deliver high-quality service and maximum productivity.

Coaches and assists team members with escalated member service conflicts and written correspondence; responds to escalated telephone and written inquiries; researches problems; and provides information to requesting party.

Ensures the department’s employment needs are met. Manages reports, including counseling, performance evaluations, timecards, scheduling, training, and motivation. Ensures that developmental plans are established and that performance expectations are set, reviewed, and achieved.

Collaborates with leadership to manage and evolve the digital platforms for the credit union. Collect feedback from team members, members, and vendors to identify and prioritize digital functions. Create use-case scenarios, proposals, and business cases to support digital initiatives.

Researches, evaluates, and recommends methods, practices, and technology product solutions for improving the management of digital platforms. Protects systems by defining access privileges, control structures and resources.

Analyzes security requirements and relates them to appropriate security controls.

Ensures that effective security approaches are employed to guard member data in all aspects of digital channels.

Ensures 24 / 7 system uptime requirements are met by leading severity issue management events. This includes controlling the situation, working with vendors, and engaging others needed to communicate outage situations.

Ensures that effective communication is delivered with respect to incident reports, enhancement rollouts, and system downtime; and that regular communications are sent to keep departments up-to-date on the status of outstanding issues.

Work with internal business units and external vendors to resolve product and support issues. Communicate system updates, alerts, and changes to internal stakeholders. Facilitate regular meetings to review ongoing projects, issues, and roadmap planning.

Communicates regularly with management and applicable areas of the organization regarding updates, new offerings, and knowledge building of members and team members throughout the organization.

Monitors department and vendor-related costs and expenditures.

Ensures full compliance with UNIFY Financial Credit Union service standards, policies, and procedures; and with the Bank Secrecy Act.

Performs other duties as assigned.

Qualifications :

Requires high school diploma or equivalent, with a minimum of 3 years' leadership experience in a relevant field, preferable a financial institution.

Preference will be given to candidates with relevant certification(s) and digital banking experience.

Must be able to demonstrate excellent analytical and critical thinking skills.

Must demonstrate strong organizational and verbal and written communication skills, including the ability to create and maintain support documentation, using common office productivity tools.

Preference will be given to candidates with strong knowledge of digital banking platforms and core banking systems, product testing with strong SQL scripting skills, vendor management and support, and cross-functional project management.

Must embrace teamwork and demonstrate a mature work ethic.

Should be a voracious reader, with the acumen to review and act upon pertinent information from large technical or product documentation quickly and effectively.

See the UNIFY Difference!

At UNIFY, we believe that each team member is a valued contributor. Through a teamwork approach, we strive to provide a positive and rewarding workplace that helps our team succeed. UNIFY provides a work environment which promotes learning, growth, and the opportunity for team members to challenge themselves.

Competitive Compensation and Excellent Benefits Package

Includes :

Medical (PPO / HMO), Prescription, Dental (PPO / DMO), Vision, Life, and Short- and Long-Term Disability Insurance

Dependent and Medical Care - Flexible Spending Accounts

Vacation, Sick, Personal and Holiday Pay

401(K) Plan with employer match

Education reimbursement for approved programs

UNIFY banking privileges for you and your family

All programs subject to review and change

An offer of employment is conditioned upon complying with UNIFY's requirements including, but not limited to, signing a consent to conduct a background investigation.

UNIFY is proud to be a drug-free, EOE including disability / vets. For more information on UNIFY, visit us at www.unifyfcu.com

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